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Business Profile

Laser Hair Removal

LUXE Medical Laser Treatment Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $3,107.50 for the service of 6 sessions of facial skin treatment (microneedling or laser) on November 4th, 2022. I received only 4 sessions. The last session was on April 12, ****. I emailed and called the business, and they don't reply back. I went to the office, and they closed down. Technically, they own me $1,035.83.

  • Initial Complaint

    Date:30/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a laser package with this location and I have used 2/3 sessions and I have been trying to book my third for nearly 2 months now. They do not answer the phone, they do not answers emails or voice mail. I have emailed 3-4 times and left 3 voicemails

  • Initial Complaint

    Date:25/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started getting laser hair removal at Luxe Medical (2502108 Ontario Ltd) on March 16 2023. I paid for a package which included 5 sessions plus 1 free touch up. My last appointment was on June 20th and while I was there I booked my next appointment to be on August 7. I travelled overseas a couple days after that on June 22nd and initially planned to return on August 4th. However, I had to extend my trip to August 11th. I emailed the business owner, ****** *******, on August 2nd to reschedule my appointment, but she said she would put me on a priority list and follow up in an couple of weeks with available dates for early September as she is waiting to hear back about a travel commitment and wont be available until end of August. She also said her [only] employee was no longer with the company, and that is the person who had been doing my laser. I have not heard from ****** since August 2nd. I have emailed multiple times and tried calling the business multiple times but it goes to voicemail and the inbox is full. Today (September 22nd) I drove to the clinic to speak with her, but the unit was closed and there was a Notice of Termination on the door due to over $31,640 in unpaid rent as of July 31st. I was not informed by ****** that she left. I called the Bailiff, ***** ********, and he said one day they came and found she took everything and left.

LUXE Medical Laser Treatment Centre is NOT a BBB Accredited Business.

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