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Business Profile

Moving Companies

Johnston Brothers Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally contacted **** @ Johnston Brothers Moving on August 15, 2022. I booked with him a moving date of November 10, 2022 with 4 person crew and truck. $195.00/hour on August 18, 2022. We are moving from Talbot Village to Old Hazeldon in London.
    **** told me I had to etransfer $500.00 Deposit to hold the staff and date of November 10, 2022. I etransferred the money same day.
    I never received a contract to sign until I pestered him to send it to me which I signed back and emailed to him on September 20, 2022. I asked him to confirm receipt of contract and show I had already paid him $500.00 Deposit. No answer.
    I have called, left messages, sent numerous texts, sent emails to no avail.
    I demanded via email and text last night he refund me my $500.00 so that I can now find another moving company. No answer until a few minutes ago where he emailed and said I would get it back in the next 5-7 business days. This is unacceptable. He has used my money since August and had no intention of moving our belongings. He is a scam artist with an unreputable moving company. Why should I have to wait for reimbursement?
    Please help.

    Many thanks
    ***** ******

Johnston Brothers Moving is NOT a BBB Accredited Business.

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