Reviews

Review Details

• Review fromKennlyn G

  Date: 15/01/2025

  1 star
  I would give this a 0 star rating if I could. So, we had bought our Jeep Cherokee a few years back, so when it came time for warrantee work, we naturally brought it back to the dealership. What an absolutely nightmare. I was squeezed in, and then was told I missed my appointment (even though my SUV was dropped off at 6am). Brought it in for a clicking noise when I turned. They diagnosed it as a wheel bearing. I knew this didn't seem right but figured they were the "professionals". Get my car back 2 days later, STILL MAKING THE SAME SOUND. Call back to try to get ahold on my Service guy 3 times, tell them that it in fact was NOT wheel bearings! Brought SUV back in.This is where the mayhem starts. My vehicle was brought in Wed morning at 930 am, I did not hear ANYTHING until Thurs 10 minutes before close. When they informed me that my Jeep was sent to Jeep without my knowledge or permission and that they will do the work although Toyota will hold the warrantee order. Fine. My jeep was gone for OVER TWO WEEKS. CV axles and control arm. Over the next 2 weeks I called my service advisor 5 times, trying to be understanding that it was around Christmas and New year's. Finally, the Thursday Jan 2 I tried to call 3 times. No response. So I called Jeep myself to see what the status on it was. That is when he informed me that I am NOT ALLOWED to pick up my own car but that THE WORK WAS COMPLETED DECEMBER 23rd!!!! I called a 4th time and requested someone come to the phone, did not care who it was as I was making a point that I would be there the next day by 12 to get my car and it best be there.The next day all the did was offer to wipe down my car as an apology. but in the meantime, threw EVERYTHING out of the back of my jeep into the back seat leaving a mess for me to clean up before I could put my son in it. My partner has tried to contact the service manager multiple times to have our concerns heard, and have not heard anything in return, almost 2 weeks later.

• Review fromAndrew W

  Date: 25/02/2023

  1 star

  Andrew W

  Date: 25/02/2023

  I got a call from Toyota Canada regarding my claim against North London Toyota. North London Toyota had told a potential buyer that my van needed almost $5000 in work, when in fact all of the items they listed, except one, were fine. They told the man that it needed new tires, brakes, an oil change, etc. that I had either done, or were not required. I have been an auto mechanic for 40 years, and I have spent my working life trying to give my trade a positive image. It therefore infuriates me that auto companies such as North London Toyota still conduct business in such an unscrupulous manner. The response from Toyota Canada: They will 'document the incident'. In other words, they will do nothing. If you are in this area and own a Toyota, do yourself a favour and bring it to ********** ** ****** ******* 

  North London Toyota

  Date: 28/02/2023

  This is a review from a year ago that was posted on Google......not sure what is expected of us as this is just a case of spamming our reviews