Reviews

Review Details

• Review fromPeter S

  Date: 24/06/2025

  1 star
  I had a very disappointing experience at Westgate Honda ******. I went in for a scheduled fuel pump recall on June 13, which took about 2.5 hours. After the service, I noticed the airbag warning light was onan issue that wasnt there before. I immediately ***orted it to the sales staff, who referred me to Manager *****. He initially mistook it for a seatbelt issue until I pointed out it was the airbag indicator. He dismissed it, saying it had nothing to do with the recall. He ran a scan, gave me the results, and told me I would have to pay if I wanted it fixed.I explained that the airbag light appeared immediately after the recall, but he was unwilling to take responsibility. After doing my own research, I found that loose airbag connections can occur during fuel pump service and there are other reasons. I brought this up, but he told me they could inspect itonly if I agreed to pay $100+tax if it wasnt their fault. Reluctantly, I booked the earliest slot, June 16.When I returned, I was again treated poorly. The asian sales *** instantly ***eated that the airbag had nothing to do with the fuel pump, without even checking the case. It felt like they were already expecting me and had p***ared a scripted response. I reminded him of the agreement with the manager, but the attitude remained dismissive.After about an hour, another staff member returned my keys and admitted the issue was caused by their service. No apology was given for the inconvenience or the way I was treated.Ive been a loyal customer of **************** for over 4 years, and this experience was truly frustratingespecially on my birthday. This will be my first and last service in Westgate Honda. I will not return and will not recommend them to others. Let this be a reminder to always check your car before leaving any service centre.

  Westgate Honda

  Date: 30/06/2025

  Dear Peter,
  Thank you for taking the time to share your experience. We understand that your recent visit to Westgate Honda on June 13th did not meet your expectations. Your feedback is important, and we would like to address the concerns you’ve raised and provide clarification on what occurred during your service appointment.
  On June 13th, you visited our service department for a scheduled fuel pump recall. After the work was completed, you noticed the airbag warning light was illuminated when you returned to your vehicle. You promptly brought this to our attention, and our manager, Chris, retrieved a diagnostic scanner from the shop to investigate the issue.
  The scan revealed a code indicating an open circuit in the left front curtain airbag. Based on this information, we scheduled you for a follow-up diagnostic appointment for June 16th. At that time, we clearly communicated and assured you that if the issue was found to be related to our service, there would be no charge. However, if the issue was unrelated and you wished to proceed with further diagnostics, a fee of $85.00 + tax would apply.
  Upon inspection during your follow-up visit, it was determined that the cause of the warning light was, in fact, the left front SRS harness not being reconnected properly during the recall service. We rectified this immediately and, as promised, did not charge you for the visit. We apologized and acknowledge the inconvenience caused by this oversight.
  We are disappointed to hear that you felt our team was dismissive. From our records and recollection, our staff made every effort to address your concerns respectfully and thoroughly, including performing diagnostics, booking a follow-up appointment quickly, and resolving the issue at no cost once the root cause was identified. At no point was there any intention to dismiss or diminish your concerns.
  In terms of your history with us, our records show that this was your first visit to Westgate Honda since the purchase of your vehicle. We also see a single visit to another Honda dealership in June 2023, but no additional service history at Honda dealerships beyond that.
  We appreciate your loyalty to the Honda brand, and while your first service experience with us may not have reflected your expectations, we hope this explanation provides a clear understanding of how the matter was handled."

• Review fromkaran b

  Date: 07/11/2024

  1 star
  Just a bought a 2025 civic hybrid touring from them. Initially booked a black civic but with all of the recalls that Honda just put out, the salesperson **** told me I could not get the black on my delivery date and all other colors were available and since I had already sold my current car and needed the new one ASAP, I decided to go with the blue as it was the only other dark color. The day before the delivery the salesperson **** sends me pics of my car and I see that it has grey/white seats which I was not made aware of before. The black only comes with black seats and logically I assumed they will provide a car with black seats since I never requested for white/grey seats but they don't think the color of the seats is a big enough deviation to let the customer know apparently. After refusing delivery for the Blue with white/grey seats they asked me to choose another color since they don't have any blue with black seats either.Ultimately had to go with a white car since I do not like any of the colors. Although white is okay for my taste but I went out to buy a dark colored car and had to take one that is farthest from my preference all because of the incompetence of Honda and this dealership. Also, They markup all cars with a 2000$ package that includes free windshield replacements, GPS etc. Most of these items are already in the car or available with an insurance. I managed to get these markups removed but they wouldn't sell the car without ******** I have 240$ mats sitting at home because I never wanted them. Already bought aftermarket mats.Edit: They make you sign an agreement that states you cannot pay off the financing before 6 months and if you do, you have to pay Westgate Honda a fine of 1000$. which is sort of Illegal since the Honda ****************** ****** Website clearly states "All retail loans from HFS are open. You may pay the full balance at any time without prepayment penalties."

  Westgate Honda

  Date: 12/11/2024

  Thank you for the feedback about your recent purchase here at Westgate Honda.

  We are a Family owned and operated business serving the ****** and surrounding community for 46 years. I want to extend an apology on behalf of ownership and my team here at the store. The stop sale done by Honda Canada is frustrating for everyone involved with little control on our end. Dealerships are independently owned and have no control over manufacturers. These recalls are mandated by the *** and Honda Canada and dealerships are required to follow their mandate.

  When **** was selecting a new vehicle with you on the phone, because the black unit originally selected, is caught in the recall process which was changing daily.The selection of a blue unit was made as per your second choice. When he was looking for blue in our inventory, he inadvertently selected a grey interior.We understand the further disappointment on your end. We worked with you to find a suitable replacement unit that was available for sale and not affected by the stop sale. We were able to find a unit that met your requirements for exterior and interior colors. You were happy with your available selection.Currently, we are still waiting for the fuel pump recall to be cleared from Honda Canada on the black unit with no *** on parts.

  Most of our clients find value and take advantage of the Anti Theft Tracker, Locking Wheel Nuts and Mats. Westgate Honda has installed the Anti Theft Trackers for our insurance purposes along with the ability for tracking our units for speed,routes and location. Our customers often receive a discount on their insurance rates as the *** has many benefits and advantages to the full recovery of a stolen unit. The tracker also can diagnose several engine codes and gives the client further peace of mind with their purchase. Due to the huge increase in Automotive Theft, we see this as a benefit. I'm sorry to read that you didn't find value in these items. On incoming units, we are happy to remove the anti theft tracker and locking nuts at the client's request, as they aren't mandatory.

  The mats are added to protect the carpeting through weather related issues and the number of clients and employees in and out of the vehicles. The manufacturer doesn't recommend aftermarket mats due to safety concerns. Mats again are not mandatory on incoming units. We understand that you did not want to wait for an incoming unit. 

  The waiver disclosure that was signed is for bank purposes. Banks in ****** have a 6-month waiting period to zero a loan or it creates a chargeback to dealerships.This waiver protects us against the chargeback that can be initiated by the financial institution. This document has been vetted and approved by ******

• Review fromBetty D

  Date: 05/02/2024

  1 star
  Very disappointed. I sent a snail mail letter to the Service Manager on December 21, 2023. I questioned an overcharge (in my opinion) of $5.20. This occurred because the $40 promotion credit offered by Honda Canada was not applied as specified to the service items but given as a deduction on the total bill after all services and taxes had been calculated. This resulted on taxes being charged because the promotion was not applied as it should have been. Believe me it is not the money that is so important but the principle. As of this writing I have not had the courtesy of a reply. It should be noted that I have been a customer for over 10 years and normally do not have any complaints.

  Westgate Honda

  Date: 11/02/2024

  Thank you for your feedback. After a detailed explanation at the time of the completion of the service and also after a phone call from one of the Service Advisors and then as per my phone call with you, I believe we came to an agreement in understanding how the incentive program work. We advised that the $40 loyalty credit is applied against the total invoice amount which includes taxes. The loyalty credit is not a discount on the service before taxes. We are required to remit all taxes and this does not benefit us in anyway. The customer is satisfied with the explanation and nothing further is required.

• Review fromSara S.

  Date: 10/11/2022

  1 star
  We signed a contract and paid the deposit on May 2022 with Westgate Honda, Ldn, ON for a CR-V 2022, and .99% interest rate (loyalty option). They didn't fulfill the promise on time an whenever I called they would say it's Honda delivery these days and you need to be patient! Ok...then in August they said it's gonna be 2023 model from now on,be delivered on early Sept. which was another lie! and when I asked what will change they said there might be a bit of price change. Ok, makes sense...and now, after thousand lies, they say your car is here but the interest rate changes to 5.22%, non negotiable!! More than 5 times higher than our agreement!!
  Now, with me being patient and loyal for 7 months, Westgate Honda is disrespectful, making fool of customers and sounds like they're ******** **** ********* taking the advantage of car market these days!!

  Westgate Honda

  Date: 14/11/2022

  Dear *** ****

  
  

  We are very sorry Honda Canada was unable to fulfill your order for a new Honda 2022 CRV LX 4WD. Each Honda dealership is independently owned and operated. We do not have any influence over Honda Canada's production. As a Honda dealer, we placed your order with Honda Canada, Honda Canada acknowledges receipt of the order, and we wait for Honda Canada to fulfill the order. Due to the pandemic, the production for all automobile manufactures is constantly changing.  

  
  

  I have reviewed our correspondence with you. We have been updating you with the latest dates and information that was provided to us by Honda Canada. As soon as anything changed, we advised you. We want nothing more than to make our customers happy.

  
  

  As soon as we learned that Honda Canada would not be producing your order, we informed you. We also advised you that we would keep you in line for a 2023 CRV LX 4WD and explained that when a 2023 CRV LX 4WD came available you would have first right of refusal. You agreed to this. This way it would be your choice if you wanted to take the vehicle or not.

  
  

  The 2023 CRV is a total redesign from the ground up, it's not the same vehicle as the 2022 CRV. Due to this Honda Canada will not honor 2022 pricing and programs. Honda Canada does not release pricing and programs prior to availability so we have No way of knowing what the pricing and programs will be until Honda Canada releases this information.

  
  

  We have advised you that it is your choice to proceed with the 2023 CRV, if not we will refund your deposit.

  
  

  Please let us know your intention by Friday November 18, 2022

  
  

  All automobile dealers and manufactures are facing the same challenges caused by the pandemic. This situation is beyond our control.

  
  

   

  
  

  Yours truly

  
  

  *** ********* ****