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Business Profile

Newspaper

The London Free Press

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I renewed my subscription last week and now 4 days received no paper. Called them every AM and they promised would be deliver that day but didn't. Said couldn't get delivery persons. Why do they still then take a contract if they can't fulfil?. Bunch of owners for different portions of business. Why make promises they never fulfill? I would like to see them reassembled as one company in London or put out of business. This is an amazing headache, E-paper is too hard on the eyes. Never call me in the AM.

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Renewed our subscription to the London Free Press on April 4, 2024 paying $366.80 for a one year subscription. Before I renewed on April 4, we were receiving the paper daily. Since April 4, we have not received one paper in the morning. Each day I call and complain to a machine. Some days we find a paper on our porch in the late afternoon, and two days we received no paper at all. **************** has been no help whatsoever. They say they will inform distribution but nothing changes. No wonder readership is down!

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription to the London Free Press. Today (April 4, 2023, once again, I have not received the paper. This has happened several times. When I contact Customer Service, I have to wait from 45 minutes to 1.5 hours to be able to speak to someone. I request to speak to a supervisor, and am told there is no one in the department who deals with home delivery problems. I then ask to have someone from distribution call me, and again am told that there is no one in distribution who calls customers with regards to home delivery problems.
    In December, I did not receive a Saturday paper, and when I called, I was told my subscription would be extended to June 2, 2023. When I called today to complain about not having received the paper, I found out my subscription had not been extended to the June 2 date as was promised in December.
    The London Free Press is not providing the service for which I have paid. In addition, their customer service is atrocious! No one should have to wait 1.5 hours on the phone waiting to talk to someone as I had to the afternoon of April 4, 2023 and over half an hour the morning of April 4, 2023. If a customer requests to speak a supervisor, there should be one available.

The London Free Press is NOT a BBB Accredited Business.

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