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Business Profile

Promotional Products

Above & Beyond Promotions Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:18/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: April 15, 2022 (Receipt attached)
    I ordered a personalized school sweatshirt through my daughter's school. The sweatshirt was delivered to the school.
    The sweatshirt we received on June 1st was not in the size we ordered. I contacted the email on the receipt ([email protected]).
    June 2nd, I received a response from **** *** ***** ************************************, stating they would have one done up for me asap.
    On June 24th, I hadn't received anything, so I reached out to **** about the sweatshirt as there were only a few days left of school.
    I did not receive a reply, so I emailed again on June 29th and asked that the sweatshirt be delivered to my home as school was now over and provided my address. **** replied on the same day stating the sweatshirt would be delivered to my home the following week.
    On Aug 13th, I had not received anything, I contacted ****, and the previous email on the receipt ([email protected]) as well as the owner of the company **** *** ***** ************************************ and asked for a refund, and provided my email for an e-transfer.
    As of Aug 18th, I've not heard from the company, nor receive a refund via e-transfer.
    The order# NUCEF
    Total: $48.59

    Business Response

    Date: 18/08/2022

    The sales rep was well aware of the fact the wrong size was sent originally and we said we would replace it but at the point he told her it was on backorder (which as we all know with supply chains broken from Covid) was an issue.

    It still is not in stock beyond our control, she still has the wrong size it was not returned to us.  She did send an e-mail to us just last week and said she would like a refund, which is fine but we do not have her telephone number nor do we keep credit card numbers on file.  If she felt this way we are very accessible my telephone Monday thru Friday fromo 8 to 4.30 p.m. which she could of called and gave us her credit card number so we are able to make the refund.

    Our sales rep has just sent her another e-mail asking for her to call us so we can refund her and pick up the wrong size.

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