Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:26/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered a contract with AM at end of September 2023. Roof was to be done in 4-6 weeks, door and 2 windows 2-3 months. First they showed up with no notice in December and started pounding away on the roof. I rec'd a ****** **** card which I just rec'd and have not cashed for the inconvenience . I rec'd a call to come for the rest of the contract. It was to be a 2 day job. So far they have not shown up when they said they would and second of all I am not pleased with the caulking they have done, it's very messy, I expressed this to them. I called their project manager last Thursday and to date, no return call. The gentleman working on project admits he doesn't know what to do to complete the inside finishing of the new door and didn't know what finish he was to do on the inside of new windows. There is also bent cladding and one with a ripple in it. They have punched either staples or nails into the black cladding around the outside of door and now there are white marks which the worker doesn't know what he is supposed to do about it. They were to be here today the 26th of Feb and not heard from them, they are just pushing me aside and basically I am being ignored. I seriously regret hiring them and want the job finished and done properly as I don't seem to have any other choice but to continue on with them. VERY UPSET & DISAPPOINTED. ***********************
Business Response
Date: 21/03/2024
Good Day ***********;
I am glad that our team was able to meet on site with you and get this all straightened around for you. Look forward to turning your negative experience into a positive.
Customer Answer
Date: 21/03/2024
Two members of AM did come and we had an in depth discussion about all the issues and they have agreed to address these issues. We did find out that an electrician had to be brought in to my home to deal with a bit of an issue that would affect one of the issues they are addressing. The electrician came last Thursday and corrected the problem and I then sent an in depth email to **** (office manager) for one location of AM letting her know that all is ready for AM's associate to return and complete the work. They are supposed to come tomorrow Friday the 22nd of March to complete the work as long as the weather co-operates. I was asked to remove the complaint a couple of times by their project manager as he considers the problems are all resolved, but I said I wanted to make sure the job was completed properly so as soon as it is done I will definitely remove the complaint. It was not my intent to punish AM, but I wasn't getting anywhere with them and so I contacted BBB and sent in my complaint. Thank you. ***********************Initial Complaint
Date:19/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The statement of work with AM stated the bathroom fan would be vented outdoors. We discovered this was not done upon renovation, and the bathroom fan was vented into the attic. We had to vent the fan properly and replace the moulded insulation.Business Response
Date: 29/08/2023
Hi, This is the first we are hearing of this complaint and are investigating looking into solving the issue's here.
We will reply when situation is concluded.
Customer Answer
Date: 02/09/2023
Complaint: 20493799
I am rejecting this response because:I want the company to look into this further as promised and have not heard back
Sincerely,
*****************Business Response
Date: 20/09/2023
Hello *****,
As stated in your complaint during your renovations you came to find this mold in and around your attic space above your bathroom. You called into the office as documented on our end and we sent out a service tech to take a look. It was obvious to us that a b-vent was added through the roof deck as per our quote and a insulated hose was present hanging as per photo ****. So by the looks of things AM did fulfill its contractual agreement here. Now at this point with the ceiling being pulled down due to your renovations taking place it is very hard to say whether or not the hose was connected to the bathroom van properly and if anything would have taken place in the last 7 years to effect this connection the roof work was completed 7 years ago.
On another note we are not a mold remediation company and as per our contract we can not take responsibility for mold growth. We sprayed mold X as per our contract and this assist's with killing the mold spores that can grow over time, this was already very present in your attic space in 2016. Mold can be a tricky thing and if mold spurs are present they can grow in the harshest environments and its very common to see this around bathroom and kitchen areas due to the extra moisture content in these areas. If your attic is prone to creating mold a mold remediation company is the best course of action here as there are so many variables at play.
Furthermore I don't mind helping our customers out when help is needed. I would be more than happy to send some installer's out to replace a section of the roof deck and shingles to our roofing system if this is desired to replace the wood that appears to have discoloured.
I'm not sure why you are asking us to pay for a portion renovation etc that have already taken place, but as far as we are concerned we are at no fault here but are willing to help out if needed.
Thank you,
Respectfully
***************************Business Response
Date: 20/09/2023
Hello *****,
As stated in your complaint during your renovations you came to find this mold in and around your attic space above your bathroom. You called into the office as documented on our end and we sent out a service tech to take a look. It was obvious to us that a b-vent was added through the roof deck as per our quote and a insulated hose was present hanging as per photo ****. So by the looks of things AM did fulfill its contractual agreement here. Now at this point with the ceiling being pulled down due to your renovations taking place it is very hard to say whether or not the hose was connected to the bathroom van properly and if anything would have taken place in the last 7 years to effect this connection the roof work was completed 7 years ago.
On another note we are not a mold remediation company and as per our contract we can not take responsibility for mold growth. We sprayed mold X as per our contract and this assist's with killing the mold spores that can grow over time, this was already very present in your attic space in 2016. Mold can be a tricky thing and if mold spurs are present they can grow in the harshest environments and its very common to see this around bathroom and kitchen areas due to the extra moisture content in these areas. If your attic is prone to creating mold a mold remediation company is the best course of action here as there are so many variables at play.
Furthermore I don't mind helping our customers out when help is needed. I would be more than happy to send some installer's out to replace a section of the roof deck and shingles to our roofing system if this is desired to replace the wood that appears to have discoloured.
I'm not sure why you are asking us to pay for a portion renovation etc that have already taken place, but as far as we are concerned we are at no fault here but are willing to help out if needed.
Thank you,
Respectfully
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.