Complaints

This profile includes complaints for Can-Am RV Centre's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Can-Am RV Centre

  6068 Colonel Talbot Rd London, ON N6P 1J1

  
• 

  Can-Am RV Centre

  PO Box 370 Stn Lambeth London, ON N6P 1R1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I waited for them to come to my trailer and and look at my fridge it wasn't working properly finally in October 20 24 my friend came pulled it out and took it to them. is now January I come multiple times a month being told that ***** is going to call me back they can't give me answers on what's wrongwith my fridge and whether or not it's gonna be covered under warranty I called again, January 14, 2025 was told that ***** was busy that she would call me back. She still have not called me back. I have been told she's going call me for the last two months. All I wanna know is when my fridge is going to be fixed.

  Business Response

  Date: 04/03/2025

  Claim: 22812345
  Client Name: ****/******
  
  We have been in contact with ******* regarding this matter and are currently waiting on the
  parts to repair the fridge.
  Both our Service Manager and Shop ******* have been involved, and we are hoping to have it
  resolved as soon as possible.
  
  Thanks
  
  ***** ******
  Can-Am RV Centre

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2023 safari condo Alto F2414 condo camper from ********** Centre on April 21, 2023. After the contract was executed and prior to leaving the premises, it was discovered that the back up camera was not operational. *****************************, was the. employee assisting me at the time and he attempted to fix it. when it was clear it would not be fixed, he advised me that they would order a new camera and arrange for a local service shop to install it.after driving the vehicle home to ********, it was also realized that there was a missing arm to the pop up window. I was in regular contact with ******** who then transferred me to ************************ in the service department. After 10approximately 10 emails and numerous phone calls, between myself and ****** the , camera arrived to my home on 8/25/23. I contacted ****** to assist in finding a service technician/ business to complete the installation.****** instructed me to " just ****** rv repair near me" and find someone to do it. I sent several follow up emails to the sales and service team as I was expressly told by ***************************** that the company would arrange for this service. I paid extra for a factory installed back up camera I was promised it would be remedied the trailer is still under warranty I have been ignored and it is almost 6 months after purchase and I do not have the item I contracted and paid for.

  Business Response

  Date: 21/11/2023

  
  
  Mrs. Holders repairs were completed last Thursday buy an RV repair facility near her home. I understand they could not fit her in until they were finished winterizing.
  
  We have paid the shop directly for their service, everything should be working now. I will send her and email to confirm. 
  
  Thanks
  
  ****
  
  
  

• Initial Complaint

  Date:14/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary is as follows:
  Contacted dealership regarding purchasing a new 5th wheel travel trailer (visited in late September), looking to trade in. Value too low so I decided to sell privately, was told they offer a convenience service where as they facilitate trade and I receive the payment when I finalize my purchase and pickup. I dealt with all the back and forth between CanAm and the new buyer and the cheque from him was delivered around Oct. 4th 2022.
  
  I emailed Oct. 6th to confirm receipt of payment and was trying to book my truck to get in and have the 5th wheel hitch installed. Received an email back saying he paid, but no scheduled hitch work.
  I followed up Oct. 11th to book appointment for hitch and get VIN number for new trailer (already on the lot and placed deposit on it already), no response.
  
  Had to call and push to get hitch work scheduled for Oct.14th 9:30am. Arrived and waited until 1:30pm before truck went in, at 4:30 I asked when it would be completed, I was told they are missing parts and need to keep it there. No loaner vehicle available until 5:30pm. Told I would be called Monday for pickup, I had to call at 4pm to confirm it was done.
  
  Called several times over the week following thanksgiving, no calls returned, got an email back on Oct. 18th with the VIN number and the comments that they forgot to hit send on the email. Responded right away (was at work) asking for a copy of the bill of sale (required to get insurance). Oct. 19th my salesmen forwarded me a copy of the bill of sale (he was terrific to deal with).
  
  Finally got pickup appointment for Oct.22nd, signed all papers and didn't receive my $26,000 owing from the cheque they received on Oct.4th, was told it will be sent following week. Oct.28th called and emailed regarding status. Emailed back and told the stupid bank didn't pay them until Oct.28th. Nov.5th called and emailed again told inquiry was sent to accounting. Nov.12th called and emailed again, asked for owner. No follow up.

  Business Response

  Date: 16/11/2022

  The check for Mr ******** was mailed earlier this week so he should see it shortly. 

  Sorry to have bothered you with this, staff shortages are no fun. 

  Thanks

  ****

  Customer Answer

  Date: 16/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was emailed on behalf of ****** (one of the business managers) by ********* ********, explaining the cheque was cut on November 7th and ****** was out of the office for the month although ****** followed up with me on November 8th...The owner that responded to my original complaint in this thread indicated the cheque was sent this week. I can barely keep up with the excuses here, and I'm failing to understand why CanAm is sorry to disrupt the BBB with this...Staff shortages are prevalent everywhere, you're giving me the excuse that CanAm staff shortages are the reason I don't have my cheque when a money order was received by them on October 4th for over $29,000, of which $26,000 was owed to me as indicated by our sales agreement to be handed over on October 15th during our orientation. That's at least 7 business days to get that done, I believe that's a reasonable amount of time and also a reasonable expectation for me to have that I'm being a valued customer.

  But here I am more than a month removed from my purchase and still waiting for my money to arrive...cheques in the mail as they say. I had to purolator a license plate back to CanAm and paid the $40 to have next day delivery since I was told the licensing and new plate would be provided for my new trailer, but that was yet another misunderstanding that I had to deal with.

  I'm very much hoping to see this cheque sometime this week, but we're already at 7 days from when ********* said it was mailed and now 2 days from when **** indicated it was mailed. Does this need to go as far as CanAm receiving a summons to appear before things are remedied? I honoured the agreement of purchase as the buyer of the trailer (providing and bringing all required materials to complete the transaction), as of October 15th CanAm (the vendor) has failed to meet their obligations and has since been giving me the run around for nearly 5 weeks. I would imagine I wouldn't have left their place of business on Oct.15th without providing payment information so what's the difference since it was explained I would have it.

  I am very frustrated with this treatment and shouldn't have to make this such a big issue and escalate things in order to correct the problem. Resorting to formal complaints was easily avoidable but here we are after nearly 5 weeks.

  Regards,

  
  *** ********

  Business Response

  Date: 16/11/2022

  There is not much else I can do.

  I took a break from helping to Winterize units last week and signed a stack of checks, it was one of them and it went to the post office likely next morning. I can't get it back from the post office so all we can do is wait for it to arrive. I guess Remembrance Day will slow it down a day or two but I would think from London to Cambridge it should arrive sometime this week. 

  ****

• Initial Complaint

  Date:19/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty when buying our travel trailer in 2018. I had it in for an alignment in June and pointed out warrantable issues which I was told would be fixed. Peeling decals and leaking exterior LED lights and since then have sent photos of fraying threads on the awning. I have called numerous times - no call back. I have sent numerous emails to all of the service advisors - no response. I contacted the 2 weeks owner who said he was sorry and that my decals were in and we could schedule a time. I informed him that one of the service advisors had told me that had a 3rd party replace the decals and it might be able to be done in my driveway but either way what about the LED replacement and the frayed awning? I received no response. Sent another email after the long weekend asking for an update - received nothing. Told him at the beginning of the week that when I returned from the latest vacation, I would be pursuing action further - no response.
  We paid a large sum for this extended warranty and I am being stone walled over repairs. We are fortunate that these issues do not stop the use of the trailer, only impede are ability to sell it if we wish, but what if a major failure occurs? We would be stuck with an unusable trailer and a dealer who refuses to comply to the extended warranty agreement.
  I have multiple emails to back up my claim but don't want to bog down your system with them all so I've just attached the email correspondence with the owner.
  
  Thanks
  ***