Complaints

This profile includes complaints for e-Workplace Training Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  e-Workplace Training Inc

  PO Box 1476 Stn. B London, ON N6A 5M2

• 

  e-Workplace Training Inc

  1915 Crumlin Sideroad London, ON N5V 3B8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends emails and fake workplace training invoices for services not rendered. It appears to be a scam. In 2018 they tried this same attempt, and eventually stopped. I've requested again that they stop ending fake invoices.

  Business Response

  Date: 28/02/2025

  eWorkplace Training **** is one of the largest online safety training companies in ******. We train over ******* employees annually. We contact businesses to see if they are up to date with their WHMIS/Violence & Harassment or to see if training is needed. We provide WHMIS/Violence & Harassment online training as an option to train employees more cost effectively and more efficiently than a lot of other training methods. Every new customer receives a call from our activation department confirming the order, and every company receives an invoice by mail, email and/or fax. A new customer is always given 10 days to cancel and refund any order. We also never represent ourselves as being affiliated with the government and make sure our customers know we are a ********************** company. We are here to help make your workplace safer.
  
  Your account has been cancelled and your balance is written off. If we can be of any further assistance, please dont hesitate to contact us.
  All sales are final after 10 days of receiving your invoice. If we can be of any further assistance, please dont hesitate to contact us.

• Initial Complaint

  Date:18/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17 I received a call from **** from E-Workplace training asking for the person in our business responsible for occupational health and safety stating that legislation had changed and our employees need to get new training to be in compliance with the new rules. I offered to take a message and **** then asked for our contact person’s name and when I said I wouldn’t give their name, he became very aggressive and used phrases like “look I gave you my name so you should give me theirs”. I refused as I **** could not provide which Government agency he was calling from (as he eluded to). I asked if E-workplace training was a privately owned or gov’t owned company. He told me that didn’t matter and I should give me my employee’s name as when they called him back he wouldn’t know what company they were calling from. Again I asked if his company was gov’t. He didn’t give a straight answer. Eluded to compliancy department and was rude, pushy and offended in his answer.
  
  He then proceeded to bully me with I was being difficult and he had been transparent in giving his name and number. And said “fine then when your person calls I will just have to find out where they are calling from”. I let him know that we wouldn’t be calling as this sounded like a scam. I wished him a good day and he hung up on me.
  
  After I looked up online that E-workplace Training is a private company and is NOT a government agency. **** was misleading (said it was in regards to the Canadian Labour Compliancy Department) which is untrue. **** was rude and a bully trying to get me to give out private information in order to sell us training. I looked up any gov’t agency that E-commerce training might be apart of and they are not.
  
  *** * ***** *** ** *** ******** *** **** ****** ** ******** **** *** *** * ***** ******* **** ***** *** * ** *** ********* **** *** *** **** ** *** *** ** **** ***** *** **** *****

  Business Response

  Date: 08/02/2023

  eWorkplace Training Inc. is one of the
  largest online safety training companies in Canada. We train over 100,000
  employees annually. We contact businesses to see if they are up to date with
  their WHMIS/Violence & Harassment or to see if training is needed. We
  provide WHMIS/Violence & Harassment online training as an option to train
  employees more cost effectively and more efficiently than a lot of other
  training methods. Every new customer receives a call from our activation
  department confirming the order, and every company receives an invoice by mail,
  email and/or fax. A new customer is always given 10 days to cancel and refund any
  order. We also never represent ourselves as being affiliated with the
  government and make sure our customers know we are a training company. We are
  here to help make your workplace safer. 

• Initial Complaint

  Date:15/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was bullied into purchasing training through e-workplace training inc multiple times. I was told that it was required by government to purchase their programs. I said to send me more information via email and they did, along with an invoice. They called me again this year. Bullying my employees when I was not available to speak to them. I agreed to purchase training this year (over the phone) (because I was told that I was required by government, to purchase this service from them!!) and then I get an email saying that they had been tirelessly trying to reach me about the details, it was the first email I had received from them. I didn’t think a company would do such a thing. For whatever reason I just had a fleeting thought that maybe I should look this business up. And low and behold, I’m not the only person that has had issues. I have no problem supplying my staff with proper training, but I think that they need to take some training themselves. Stop bullying your customers. I am absolutely appalled by the way I have been treated, lied to… it’s gross behaviour.

  Business Response

  Date: 30/08/2022

  eWorkplace Training Inc. is one of the
  largest online safety training companies in Canada. We train over 100,000
  employees annually. We contact businesses to see if they are up to date with
  their WHMIS/Violence & Harassment or to see if training is needed. We
  provide WHMIS/Violence & Harassment online training as an option to train
  employees more cost effectively and more efficiently than a lot of other
  training methods. Every new customer receives a call from our activation
  department confirming the order, and every company receives an invoice by mail,
  email and/or fax. A new customer is always given 10 days to cancel and refund any
  order. We also never represent ourselves as being affiliated with the
  government and make sure our customers know we are a training company. We are
  here to help make your workplace safer.

  We received an email from you telling us to send the training and an invoice... "Please send me the training package for them to
  complete."
  
  

  We have a
  10 business day cancellation policy, your invoice states “Any changes to your
  account must be made within 10 days
  of your order date,
  after which all sales are final. Payment is due upon receipt of your invoice.” 

  Therefore;your account has been cancelled and your
  balance is written off. If we can be of any further assistance, please don’t
  hesitate to contact us.