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Business Profile

Security Guards

Brinks Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:17/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started home security system with Brinks in August of 2022. I pay $75 dollars per month for services. The services are outdoor cameras and indoor fire alarms.

    I cannot count the amount of times that Brinks faulty equipment has thrown false fire alarms. This is terrifying on so many levels. I went with Brinks for peace of mind to protect my pets when I am not home! When the alarm sounds it takes Brinks approx 10-11 minutes every single time to call me, in that time my home would be burnt to the ground and my pets would be dead.

    I have called and literally begged them for help. It took them 11 months to show up after me calling them several times. They showed up and said they changed some equipment, they clearly did not, as the problem continues to happen weekly!!

    This is literally the definition of insanity!!!

    To get a live agent on the phone it is likely that you will get disconnected at least 5-6 times before actually getting through to anyone. If you ever need to contact Brinks, you should likely set aside an entire afternoon as that is how long it will take to be able to talk to anyone.

    They will not let me cancel my services unless I pay out the entire contract. So I am stuff paying $75.00 a month for services that do not work.

    This is so very disappointing, and so very stressful. I thought I was paying a monthly fee for peace of mind and to protect my furbabies, in all reality I am paying $75.00 a month for an insane amount of stress and anxiety.

    Please, please, please do you research before signing on with this company.

Brinks Canada is NOT a BBB Accredited Business.

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