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Business Profile

Used Car Dealers

That Car Place

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sold a vehicle with several issues that I was not made aware of. Business is refusing to fix them even though there's a 2 yr warranty

    Business Response

    Date: 04/06/2025

    The customer came into my office complaining about service. She proceeded to tell me through her swearing that she was not going to get her car fixed in our shop. I explained to her the vehicle cannot be taken back and because she has extended warranty, any covered work can be done anywhere she pleases. She proceeded to tell me she would want to dump her car her. After telling the shop, the owner and me to f@#$ off numerous times, she stormed off. The customer constantly harasses us with rude phone calls. I further explained to her that you can get further ahead with honey than vinegar. The point is, is that she is very rude and obnoxious, thus the reason we cannot accommodate her wants. She further states that she is missing a headrest whereas photos prior to her picking up the vehicle at delivery, they are present.

    I don't know what else to tell you but after 36 years in the car business, I have never been berated in such a manner!

That Car Place is NOT a BBB Accredited Business.

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