Reviews

Review Details

• Review fromCrystal C

  Date: 31/01/2024

  1 star
  Update to ******************* have contact with Manotick Windows (or Manotick Windows and Doors). I would like to correct that the last contact we had with Manotick Windows and Doors was the following:- December 20, 2018 where we confirmed via email with the owner the serial number of the broken window to be replaced (which has yet to be replaced) by Manotick Windows and Doors.- March 16, 2021 where NorthStar Windows copied Manotick Windows and Doors to advise that any service/warranty work had to go through them. We followed up with our own email to Manotick Windows and Doors that included a comprehensive document outlining various deficiencies. This was never replied to.

• Review fromCrystal C

  Date: 31/12/2023

  1 star

  Crystal C

  Date: 31/12/2023

  DO NOT USE THIS COMPANY! All windows they installed in our home in ************* (Manotick) need to be replaced due to improper installation and this company has refused to respond to ** despite the fact we paid for a 10 year warranty on workmanship. One window cracked in the first year and has yet to be replaced despite the safety risk and assurances by the owner. At least four operator windows cannot be used and can only be closed if someone goes outside and pushes on the window - this is impossible for a second story window. You can visibly see the curve/pressure that the windows are under. All trim work was rushed with unsightly gaps or does not line up or they used the wrong materials contrary to the contract. We have held off posting this hoping they would honor their contract and reputation, however have been unsuccessful in getting any answers from this local company. We even provided the company with a binder of printed photos and listed deficiencies which prompted the owner to attend our house and see the work himself. Despite assurances that they would honour their contract, and fix the deficiencies, nothing has changed since 2018. If you want to see photos, check the ****** review (************************) for a few samples of their work on a job that was tens of thousands of dollars. Manotick Windows and Doors, please contact us to resolve this.
  

  Manotick Windows & Doors

  Date: 03/01/2024

  We will try to contact you to resolve these issues. We take pride in our products and services and will gladly perform the necessary requirements.You make mention of the fact that you paid extra for a warranty, when in fact that is standard from us on all our projects, and we are willing to honour it.We last communicated on Dec 18, 2018. There has been no contact for over 5 year. You have held back payment of close to $5000.00.I have reached out to you by email, given you my phone number, and look forward to your response