Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to buy a pair of Carhartt coveralls in store on October 22nd, the ones hanging on display were the wildwood model (zipper front, elastic waist) Sandy said she had those in my size. She grabbed a pair that were in a bag and I asked her if they were for sure that exact model and pointed out the zipper front and elastic waist, she confirmed yes that is them. Paid approx $300, got home and realized they were in fact the wrong model, and this particular model retails for approx $160. This could have been an honest mistake, so I went back to the store the following day. She was immediately degrading saying she could have sold these to someone else this morning and I should just keep them or sell them to a friend. Mind you she charged me nearly $300 for an item valued at $160- how would I resell them at double the price? She then said she had to charge me a 30% restocking fee (over $80) in order to return them. This is not a policy posted anywhere online nor is it on the receipt. She did not provide me with my original receipt back, and only gave the refund receipt stating the reason for return is that I didn’t like the item.

  Business Response

  Date: 24/10/2022

  To Whom it may Concern

   

  Let me correct a few complaints made by *****. 

  She did not come in to purchase bib overalls.

  She came in to purchase a Carhartt vest.

  It was when she was leaving at the door she noticed bibs hanging.

  I did not say I have the exact same bib.

  I said I have only one pair left in your size XS Short and Carhartt are no longer shipping ladies products until further notice.

  She tried them on and bought them and left.

  That afternoon, I was having a technical problem with my POS system and hadn't yet got it fixed so couldn't give her a receipt.

  I phoned her yesterday and left her a message of appology  that I had made a mistake in my calculations and charged her 30% restocking fee instead of 20% which is posted all over the store.

  The difference is $33.55.

  I also offered the total difference of $92.31 on a gift card if she accepts.

  If'm very sorry about this mistake, but my husband just got notice he has to have heart surgery next week, so with the emergency of everything at work and home, I'm having trouble focusing.

   

  Sincerely,  ***** *******

   

   

  Customer Answer

  Date: 30/10/2022

  
  ****** ******** *******
  
  While some of the claims being made by ***** are false: Such as the fact that she supposedly did not say they were the exact same as the model on display, and that she supposedly left me a message offering a refund or gift card, I will accept the refund and then a gift card for any remaining amount. The gift card will not be picked up by myself as I have no intentions of returning to this store or purchasing from here again, nor is it worth a total of 6 hours of driving to correct an issue caused by the store. I will pass it on to someone else who can use it. Please let me know when this gift card will be ready for someone to pick up, and when I can call in with my credit card for the refund.
  
  Sincerely,
  
  ***** ********