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Business Profile

Cabinet Maker

Marvel Kitchen and Bath Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Defects, Poor Workmanship

    Their work was rushed, careless, and full of defects, leaving us with severe issues that they outright refused to fix:
    • Major Water Leak in Bathroom: The shower glass leaks heavily due to poor tile installation, causing water to flood the bathroom floor every single day.
    • Vanity Dripping Water: *** ** ***** ****** ************ the bathroom vanity leaks water onto the floor, leading to further damage.
    • Cracks Everywhere: The walls and ceilings are full of cracks* * ***** **** ** *********** ********* *** ****** ***** • Peeling Paint: The bathroom paint started peeling soon after completion* ******* **** ** **** ********* *** **** ** ***********
    • Damage to Our Home: Without our permission, they used our newly finished living room as a storage space for tools and machinery without placing a proper protective covering. As a result:
    • Our brand-new, expensive tile was damaged.
    • When confronted, they denied responsibility despite the fact that the room was brand new and unused.
    • They refused to replace the damaged tile.
    • Damaged Staircase: They caused significant damage to our newly finished staircase due to their failure to use proper protective measures. We had to hire a third party to repair ***** *********** 
    ********* Billing Practices * ********* • They denied work that was clearly in their original scope and charged us again for it, falsely claiming it wasn’t included.
    • We canceled a heavy-duty mechanism worth $570, but they refused to deduct it from the final invoice.
    • They refused to send us an official invoice for the work* * ***** ********* ** ************ *** ***** ********** **** *********** ************ *** ******* ******* *** ********* ****** *************** They did not honor the one year warranty. Never responded to any call, text or email. We want them to repair everything or pay us to hire a third party. Also, we need our invoice.

Marvel Kitchen and Bath Corp is NOT a BBB Accredited Business.

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