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Business Profile

Collections Agencies

Affinity Global

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Affinity Global's headquarters and its corporate-owned locations. To view all corporate locations, see

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Affinity Global has 4 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls from Affglo, ************. They are leaving messages about ******. I don't have and have never used ****** and don't owe money to them. * ********** **** ** * ****** **** *** ** ******* ***** **** *******

    • Initial Complaint

      Date:17/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving automated calls and voicemails from this company claiming to have some debt "with your ****** account". I've never been with *******, and don't know anyone who is. Not sure how they got my phone number. They do not even state who the call is directed to. Every time they call, there is a voicemail stating that I need to contact them regarding a debt. If I answer the call, an automated message plays, and there is no opportunity to speak with a human. I have tried to call back to request that my number be removed but calls are not answered. I do NOT have any debts, have never had any. It would be great of they said who it was about as well, but nothing. My number needs to be removed from the call list and never be used again by this company. Blocking the number doesnt work, because they just call using a using a different number. This has been going on for a year and it is **********. It needs to stop

      Business Response

      Date: 18/01/2023


                    Upon investigation, Affglo was attempting to reach one of its consumers, and was unaware that the phone number it had was for a different person. Affglo first became aware of the wrong number upon receipt of Ms. ******* BBB complaint. Affglo has removed the subject phone number from its system, and will not make phone calls to that number moving forward.  Affglo apologizes for any inconvenience this may have caused.

      Customer Answer

      Date: 18/01/2023


      Better Business Bureau:

      I have reviewed the response made by the business and find that this resolution is satisfactory to me.

      I need to know where they got my number. This sort of thing is unacceptable **** **** ***** ******* *** *****

      ***** * *** ***** **** **** ** ****** ** *** **** ******* *****. ** *** *** ******* ******* ** ***** ** ** **** * ****** *** **** **** ***** ** ********* ********** **** ** *** ** ****** **** ** *** **** ****.  ****** ** ** ******* *** *** ** ******* **** ***** * **** ** ********** ** ***********
      Sincerely,

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m being ******** by calls from this business. I can’t block them since their messages go straight to my voice mail. I DO NOT owe anyone money (especially not ******—a company this agency apparently collects for!) nor have I ever lived in the city of Toronto! The first few calls were specifically looking for a man—but I am female! They leave automated messages and I am not surrendering my personal information to them ***** **** *** ******* ******* *** ***

      Business Response

      Date: 12/01/2023

      Upon investigation, Affglo was attempting to reach one of its consumers, and was unaware that the phone number belonged to a third party. Affglo first became aware of the wrong number upon receipt of Ms. ******* complaint, and has removed Ms. ******* phone number from its system. Affglo apologizes for any inconvenience this may have caused.

      Customer Answer

      Date: 13/01/2023


      Better Business Bureau:

      I have reviewed the response made by the business and find that this resolution is satisfactory to me.

      We have Affinity Global’s response and apology—in writing—that they have ‘removed my phone number from their system.’ I therefore look forward to never receiving any calls from this company again.

      I greatly appreciate the BBB’s time and effort with helping me to resolve this matter.

      Sincerely,

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today (Jan 10, 2023) I've received a letter from Affglo Collection Agency **** **** ********** claiming that they are collecting an overdue debt of $147.56 for ****** ************* ****** ***. However, our family has never used ****** for any services at all, ** **** *** **** **** ** * ****. **** ****** ********* **** ******** ***** ** **** **** *** ********* ** ***** * ****** ** ****** ** ** *** ****** **** ** ************* *** ********* * **** ** ** ** ** ***** ****** * **** ****** **** ***** ** ****** *** ******** *** ******* **** ****** * ** ** ****** ** **** **** ** ********* ****** ****** ** *** *** filed complaint via Better Business Bureau Website; (2) informed my lawyer immediately so that I can register this complaint case on record, **** ** ***** ** ****** ** ** ******** ***** *** *** ********* ** *** ******* ******** ********** *** *******  **** ************ ******* *********** ******* **** ******* ******* ****** ****** **** ***** **** Thank you for your attention to this matter!

    • Initial Complaint

      Date:10/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Affinity Global keeps calling me telling me that i have a debt with **** even if I checked with **** and they confirmed that i don't owe them any money Beside I don't have a contract with **** and I never used their services.

      Business Response

      Date: 12/01/2023

      Upon investigation, Affglo was attempting to reach one of its consumers, and was unaware that the phone number belonged to a third party. Affglo first became aware of the wrong number upon receipt of Ms. Ms. ******** complaint, and has removed Ms. ******** phone number from its system. Affglo apologizes for any inconvenience this may have caused.


    Affinity Global is NOT a BBB Accredited Business.

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