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Business Profile

Computer Dealers

Stoneforged Technology Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Stoneforged Technology Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:26/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a PC from their website Jan 11/2023. Unit did function properly since day one. They "cannot find the problem" ( I gave them step by step instructions on how to replicate) they refuse to refund or allow me to upgrade to a different unit. Since I suffer from ALS and am housebound the PC is my primary communication / entertainment tool. Ideally I'd like a refund or upgrade (I'll pay the difference) so I can get a functioning unit

      Business Response

      Date: 08/06/2023

      The custom order was fulfilled on January 20th, 2023, ********* first attempted delivery on Jan 25, 2023.

      ******* contacted us on Feb 14th, 2023 with rebooting issues and we issued an RMA return label. When we received the computer, we found the PC's interior to be smashed and therefore could not confirm any initial errors. After repair and testing the computer, found no errors when undergoing stress tests and returned it to ******* on March 17th, 2023.

      We were again contacted by ******* on March 27th, 2023 in regards to a WHEA_UNCORRECTABLE_ERROR on the PC. Again we issued a RMA return label and tested the PC. We received computer and followed their instructions to recreate the error with no success, not can we find logs of the error. As they claim the PC would crash within 5 minutes of play, test.png shows us running the game for over half an hour with no error. We then stress tested each individual parts and have also found no errors. Non-defective products are usually returned at the owner's expense, but we shipped it back free of charge.

      We cannot find any evidence of a defective product while following the customer's exact instruction to recreate the error, nor could we find any errors while stress testing the PC a second time. We also do not offer refunds or returns for custom orders as written in our Return Policy.

      Customer Answer

      Date: 08/06/2023



      Complaint: ********



      I am rejecting this response because: issues originally described.  In addition, due to improper packaging unit suffered significant damage when shipped back to customer



      Sincerely,



      ******* *******

      Business Response

      Date: 22/08/2023

      We have been informed by the client that they will be seeking legal recourse and we have been advised by our council to not respond.

      Customer Answer

      Date: 22/08/2023



      Complaint: ********



      I am rejecting this response because: unit has not functioned since initial delivery.  unit is aso significantly damaged due to improper packaging from affiliate. vendor refuses to rectify the situation necessitating legal action



      Sincerely,



      ******* *******

    Stoneforged Technology Inc is BBB Accredited.

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