Reviews

Review Details

• Review fromjeff M.

  Date: 10/03/2023

  1 star
  We have entered into civil litigation against Innovation Electric.
  IE provided a detailed quote. We agreed on a scope of work, and a fee schedule, and we signed the contract.
  We paid the first installment, and IE completed the first days work.
  We paid the second installment on day two – however early on that day IE brought forth a new item that needed to be done that was outside the scope of work. They said they cannot continue with the job until this item was completed.
  We were told that this new job would cost an additional 1500$, and they recommended a friend of theirs to do the work. We found that additional cost to be unacceptable, and asked for time to do our due diligence in getting some other quotes on this extra part of the job to see if we could get it done for less than $1500. It took us a couple of weeks to get this job done, and we called IE right away to restart where things left off. IE sent us a bill for $1,700 to restart the project!!
  IE provided no reason for the additional charges - there was no additional scope to our contract, no additional hardware, no penalties from Hydro. Since they sent the new invoice, all of our emails to IE have gone unanswered. Our text messages to Steve Li have also gone unanswered.
  IE has taken over 93% of the total payment, have only done approximately 50% of the job. They have now refused to either honour the contract, nor to communicate with us.
  We paid on time, as directed. We are asking for nothing outside of the terms of the signed contract. This is extortion, and it is illegal.
  I hope someone can benefit from our experience, and find a contractor who has honour and integrity in their business practices. Based on our experience, I would advise exercising extreme caution if considering IE for your electrical work, and I would obviously not recommend them.