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Business Profile

Interlocking Pavers

Rhino Interlocking and Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlocking Pavers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company from a door knock. They said they were bonded and have been in business for many years focused on internlocking and masonary jobs. I paid in cash and only have a receipt for the the initial job of cleaning interlock, applying polemeric sand and sealing all the interlocking. They said they have a 2 year warranty. This work was done in July. They guaranteed no weeds. The job was not done properly. I am dealing with sand all over the stones and constantly in my pool. The workers ******* ****** *** **** all admitted they used the wrong product and it's washed all out of the interlocking creating havoc with my pool. Weeds are everywhere and the sand is washed away from the rain. I spoke with their head person ****** who acknowledged that this would have to be redone and he apologized. Since July they have not been back to redo my patio. They are not returning my calls and I have been trying since August steadily to get them back. Now they will not answer my calls. * ********** ** *** ******* ***** ** * ***** **** *** * ***** **** **** ** ************ ****** *** * ** ********* **** *** * ***** I paid $9500 cash and am totally dissatisfied with their work. I need help to get a refund on the cash payment.

Rhino Interlocking and Masonry is NOT a BBB Accredited Business.

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