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Business Profile

Loans

The Lenders

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 20th, 2025 I mistakenly e-transferred 600 to the wrong recipient. Instead of selecting my friend, I selected the Lenders. The Lenders is an online loan service. The reason I had them in my contacts is that 6 months ago, I sent them a payment for a friend. As soon as I realized I made this mistake I reached out by phone, by email and text to ask them to return my money as I sent it in error. They told me that they applied it to my friends account as she still owed them money. I told them that I did not make a payment to my friends account and that I am not responsible for her account or debt and asked them over and over again to return the money. They refused and told me to chase my friend for the money. ** *** ** **** **** ****** ******* *********** ***** ** ****** ** ***** ********* ** *** ***** ** ********  As they are no longer responding to my phone calls or email I am reaching out to the BBB for support.

The Lenders is NOT a BBB Accredited Business.

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