Reviews

This profile includes reviews for Miracle Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Miracle Movers has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Miracle Movers

  10 - 500 Esna Park Dr Markham, ON L3R 1H5

• 

  Miracle Movers

  7725 48 St SE Calgary, AB T2C 2V3

• 

  Miracle Movers

  1 - 8000 Bathurst St Thornhill, ON L4J 0B8

• 

  Miracle Movers

  18 - 2777 Steeles Ave W North York, ON M3J 3K5

• 

  Miracle Movers

  6113 - 530 Adelaide St W Toronto, ON M5V 1T5

Review Details

• Review fromD. S.

  Date: 28/01/2025

  1 star
  We moved last week and had a terrible experience. The team knocked over bleach during the move which stained our carpet but for some unknown reason, wouldn’t take responsibility for it. Given we were closing the house the following day we had to scramble to get someone to come and fix the carpet, which we paid for. They also put a hole in the drywall when moving our couch, which they said they would fix. However, after many days of following up we finally heard, a week later, that they would only be giving us $50 towards the repair. What contractor would even show up for $50? What a ridiculous offer. On top of that, when uncovering one of our mattress I found a rip on the bottom that they used packing tape to cover up (I know it was them because they use a different colour packing tape that I’ve never seen before).
  The booking process was incredibly detailed and yet they didn’t send enough people to handle the work. The guys were rushing like crazy at the end so I helped them load and unload the last truckload.
  Very disappointing experience, would recommend avoiding this group at all costs! Awful customer service and poor quality of work.

  Miracle Movers

  Date: 03/02/2025

  Dear *****,
  We appreciate your feedback and understand that moving can be a stressful experience. However, we would like to clarify some key points regarding your concerns.
  First, the dent in the wall was an unfortunate but unavoidable result of maneuvering a large sofa through a tight space with very limited room. While we always take precautions to minimize any potential damage, the constraints of the space made this particularly challenging. That being said, your claim for the wall damage is still active, and any compensation offered will be based on the outcome of that process. Stating that only $50 will be provided is premature, as no final determination has been made.
  Regarding the bleach spill, this was never mentioned in your initial claim. After speaking with our moving crew, it was confirmed that all household cleaning products were handled by you personally, and at no point did our movers have contact with them. Additionally, the torn mattress was also not part of your original claim and was only brought up after the $50 offer was made, which raises some concerns. That said, after reviewing the situation with our team, we can confirm that the mattress had a pre-existing tear. Unfortunately, as it was being carried up to the third floor, the tear progressively worsened due to the natural strain of transport. The packing tape was applied in an attempt to prevent further damage, not to conceal it.
  We strive to provide a professional and efficient moving experience, and we take all customer concerns seriously. If you would like to continue discussing your claim through the proper channels, we encourage you to do so. However, we also believe it is important to provide an accurate account of events to ensure fairness in the resolution process.

  D. S.

  Date: 05/02/2025

  Let me address your counterpoints in order for clarity so people can accurately assess your service.
  1. Perhaps you don’t understand that when people are moving it’s generally because they’ve sold the house they’re moving out of. Therefore, a protracted claims experience negatively affects multiple parties, being the people moving and the new people buying the house. Leaving damage for the new buyer is problematic for a variety of reasons, including legitimate legal concerns. Your claims department has an automated email response that says the response may take weeks. Unacceptable. Also, once they finally responded they offered $50 for damage that would cost much more to fix. Do you start at $50 so people have to negotiate with you? Unacceptable.
  2. Bleach - your movers did knock it over and told us it wasn’t their fault and we couldn’t include it in the claims process so we didn’t. Perhaps we shouldn’t have listened to them but that’s what we were told.
  3. Mattress - prior to moving this mattress was new and had only ever been moved into our bedroom so there’s two choices. Either I’m lying or your workers are. I’ll let the people decide.
  Lastly, I’ve never given a company a bad review and hardly taken the time to review any company. Your company has been so obstinate and tiresomely difficult to deal with any meaningful way that I felt this was the only way I could warn people to steer clear of the headache you’ve created for me. This has been made even more clear to me by your response.

  Miracle Movers

  Date: 13/02/2025

  Dear *****,
  We understand that moving is a time-sensitive and often stressful process, and we do our best to ensure a smooth experience for our customers. However, we want to clarify a few points regarding your concerns.
  Claims Process & Compensation – While we recognize that moving often involves deadlines related to home sales, our claims process is in place to ensure that any damages are fairly assessed. It is not an automated process; each claim is reviewed individually. The $50 was not a final offer but rather an initial amount based on preliminary information. The claim is still active, and a proper resolution will be determined through the appropriate channels.
  Bleach Incident – We understand that you believe our movers were responsible for the bleach spill. However, as you stated, this was not included in the original claim, and our crew has confirmed they were not handling household cleaners. Without a claim submission or supporting evidence, we cannot retroactively alter the process.
  Mattress Damage – We acknowledge your frustration regarding the tear in your mattress. However, our team reported that the mattress already had a pre-existing tear that worsened while being moved to the third floor. The tape was applied as a preventative measure, not as an attempt to conceal damage.
  We take all customer concerns seriously and have been transparent in addressing your complaints. Our goal is always to resolve issues fairly and within reason, but we also have to ensure that claims are assessed based on factual information. If you wish to continue the claims process, we encourage you to work with our team through the appropriate channels.

• Review fromAlly K

  Date: 11/10/2024

  1 star
  Damaged my television and is not willing to file claim over it. I was told to remove my TV from the wall but keep it plugged it for the movers to confirm it worked. I did this and the excuse the claims department gave me was they were pressed for time so did not test them.
  I was told to keep the TVs plugged in and remove from the mount, which I did. They said the TVs should not have been on the couch or the floor standing up. Where else are they supposed to go? I did as I was told and its VERY clear my one TV was dropped. All I am asking for is help for the cost of replacing a 4 month old TV.

• Review fromXaviera S

  Date: 17/06/2024

  1 star
  if moving is not already a stressful experience, the movers assigned to my move ********* ** ******** made it a nightmare. Full of ************ entitlement, **** and ************* at every opportunity. They threatened to stop working if I didn’t sign on the spot 4 documents outlining they would not responsible for any damage to my belongings, to threatening to take out what furniture they had in their truck an hour in, to then also threatened to stop working if I didn’t pay for the “estimated” total half way through the move. Called their customer service line 3 times to try to get some help and eventually requested another crew, only for the movers to get worse after speaking to their dispatch (in the same language, not English). I am a single woman having to deal with ******* men holding me ******* with all my belonging. Not a good combo.

  Miracle Movers

  Date: 27/06/2024

  Dear *******,
  Thank you for sharing your feedback with us. We are deeply sorry to hear about your disappointing experience. We take all customer concerns very seriously and strive to provide the best service possible.
  Regarding the issues you raised:
  Wasted Time: We understand that your time is valuable, and we regret any inconvenience you experienced. To address this, we promptly compensated you for the alleged wasted time spent of the phone to resolve the misunderstanding with the paperwork. In fact, we have refunded 1.5 hours out of the 3.5 hour job. This was done in good faith, aiming to resolve the issue to your satisfaction.
  Mover's Behavior: We hold our staff to high standards of professionalism and courtesy. Upon receiving your complaint, we immediately conducted a thorough review. The mover in question has undergone a disciplinary meeting and is currently on probation. We are committed to ensuring that such behavior does not occur again and that our team always treats customers with the utmost respect.
  We believe that these actions demonstrate our commitment to rectifying the situation and improving our services. Despite our efforts to address your concerns promptly and fairly, your review does not reflect the steps we have taken to make things right.
  We value all our customers and strive to turn any negative experiences into positive ones. We hope you will consider giving us another opportunity to serve you and show you the high standard of service we are known for.