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Business Profile

New Auto Parts

Racetronix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two fuel pump-related kits from this business. They came with very limited guidance. I was unable to find help on their website because general product support links lead to a blank page. So I called twice on March 30th to ask for instructions and was told twice they’d send some to my email address. A day later, I still had no instructions or guidance. So I called again on the 31st, when I was greeted by the rudest, most condescending representative I could imagine. He proceeded to tell me how they didn’t have time to field customers’ stupid questions and told me to go to the Racetronix forums for guidance. I couldn’t find a link to the forum on their web page so I emailed again, complaining about the rude representative and asking for help. The same person responded sharply to my email telling me they clearly explained where to find the forums (He did not). I responded asking him where and when he clearly explained that. He responded by telling me to call tech support instead of him. I asked him his name (because he didn’t sign his emails) and supervisor’s name. He provided neither. I followed the link given, and found that NONE of my questions were addressed there either. So here I sit with a pile of wires and widgets with no idea where they go and I CANNOT seem to get Racetronix to provide any support because this same person keeps intercepting my communications. This is NOT acceptable. I don’t want to return the parts because their representative is so unprofessional. I just want help and information and can’t believe I have to go through the BBB to try and get it. I want guidance for the products I bought from them and I want the owner to be aware of how their representatives are speaking to their customers.

Racetronix is NOT a BBB Accredited Business.

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