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Business Profile

Telecommunications

Iristel Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constantly receiving calls from this company trying to collect money from an individual that used to have my phone number. I have told 4 separate representatives that the person they are looking for has not had this phone number since April of 2024. Each representative states they will note their file and stop calling me.

    They are calling my work cell phone during my business hours, causing interruptions. Despite several attempts to get them to stop calling me, they continue to try and collect money or demand I let them speak to the individual they are looking for or have me give them contact information for a person I do not know.

    Business Response

    Date: 05/12/2024

    Dear ******,
    Thank you for reaching out to us with your concern. We understand how frustrating it can be to receive unwanted calls, and we’d like to provide some clarity on the situation.

    Iristel is a wholesale telecommunications provider, and we supply millions of phone numbers across Canada and globally. These numbers are primarily sold to partners who then resell them to end users. Once a number has been sold, we no longer have control over how it is used.
    If you’ve found that a number linked to Iristel appears in a search, it only indicates that the number originally came from our inventory. It does not mean that Iristel is the one making the calls.

    Here are some steps you can take to address this:

    Block the Caller: Most mobile phones and VoIP services allow you to block specific numbers. This is often the quickest way to stop unwanted calls.
    ******** **** *** ******** ** *** **** **** ******* ** *** ******* ******** ******** *********** **** ****** **** *** ***** ***** **** ***** **** *** ****** ** *** **** ****** *** ********* ** ************* ******
    ****** *** ***** ** *** ******* *** ***** *** **** ** * ***** *** *** ****** *** ****** ** *** ******** ********** ****** ** ************ ** ****** ** ***** ********
    Use Call Screening Apps: Consider installing a call-blocking or call-screening app to help filter out unwanted or suspicious calls.

    We hope this information helps resolve your concern. 

    Best regards, 
    Team Iristel

    Customer Answer

    Date: 05/12/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********

Iristel Inc is NOT a BBB Accredited Business.

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