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Business Profile

Toys

Lego Canada

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with LEGO on September 13, 2024, for two items totaling $879.98 before tax under Order Number **********. After tax, the total was $987.58. Despite the package being marked as delivered by *** on September 20, 2024, I never received either of the items. I have contacted LEGO several times, requesting proof of delivery, such as a photo, signature, or GPS location. However, LEGO has refused to provide any proof and continues to refer me to ***, stating that they “trust ***.” I have checked with my neighbors and no one has received my package. I have also filed a claim with ***, but there has been no response or resolution. Despite my multiple attempts to resolve this, LEGO refuses to help or provide tangible evidence of delivery. Their customer service even told me to “deal with it,” essentially keeping my money without providing the products. I am now seeking a full refund of $987.58, as LEGO has failed to fulfill its obligation to deliver my purchase. Order and Tracking Information: • Order Number: ********** • Tracking Number: ****************** • Amount Paid: $987.58 (after tax) Desired Settlement: • Refund: I am requesting a full refund of $987.58, as LEGO has not fulfilled their obligation to deliver my order and has not provided proof of delivery. Or a replacement for the items

  • Initial Complaint

    Date:14/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on ****.com and when it was supposed to arrive it didn't. I waited a few days and nothing came so I filed a claim and was told to wait a few days when the claim came back they mentioned there was nothing they can do about it since it was marked as delivered. This just dosent make any sense as there was no proof of deliver (photo, signature) and their sole going off the status of the package instead of following up with fedex. they also are not telling mr what fedex had given them to prove it was derived.

Lego Canada is NOT a BBB Accredited Business.

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