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Business Profile

Wallpaper

Walls Republic Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wallpaper.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:25/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 16, 2024 I purchased through the Walls Republic website one roll of wallpaper for US$198.02 which I received but wanted to return because if took too long to received. I contacted Walls Republic on Nov. 30, 2024 to initiate the return, followed up with them again on Dec. 3, 2024 and finally received the shipping label to return the wallpaper on Dec. 3, 2024. Walls Republic received the returned wallpaper on Dec. 12, 2024, *** ******** ***** ** ********. Because I never received my Credit (US$129.71, which included a 35% restocking fee) I contacted Walls Republic on Jan. 6th and didn't receive a response. Because Walls Republic didn't respond I filed a dispute with ******** *******. Walls Republic disputed this dispute and ******** ******* charged back my account and credited the money back to Walls Republic on Jan. 27, 2025, Walls Republic uses a third party, *******, to process their payments so ******* actually received this money and hasn't returned it to Walls Republic. Walls Republic is refusing to provide my refund because they haven't received the money from their third party, *******. The fact that ******* is holding this refund amount isn't my concern, this is Walls Republic's third-party vendor and it has nothing to do with the fact I have paid $198.02 for wallpaper I returned to Walls Republic, and they have in their possession. They need to refund me the amount I'm owed and work with ******* to get their money back. I keep getting a run around from Walls Republic because they don't want to refund the money until ******* returns the money and at this point it has been over 100 days since they received the wallpaper back.

    Business Response

    Date: 30/04/2025

    Hi ********,

    Greetings from Walls Republic!

    Hope this email finds you well.

    Please see information below related concern for this
    client:

    The client is eligible for a return; however, we have
    informed them about the refund timeline, which includes a 35% restocking fee.
    The refund policy is always readily accessible on our
    website. Furthermore, when the client inquired about the returns we provided a
    link to the refund policy in our email response, ensuring she had the
    opportunity to review it before requesting a return.

    *** ***** *** *********** ***** **** *** *******

    **********

    Client raised a chargeback about this order- According to
    *******'s chargeback procedures, when a chargeback is initiated, the disputed
    funds are temporarily withdrawn from our account while the case is under
    review. During this period, ******* assesses the situation based on the
    provided evidence and decides. Unfortunately, we do not have control over the
    timeline of this process, as it depends on ******* and the card issuer’s
    resolution procedures.

    As a result, we can only proceed with issuing a refund once
    ******* has completed their review and returned the funds to us.

    *** ****** *** *********** ** *** **** *** ********
    **********

    *** ***** ******* *********** ** *** **** *** **** ** *** *********
    **********

    Let me know if you have any questions.

    Many Thanks and have a great day!

    Customer Answer

    Date: 30/04/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they finally refunded the money I was owed after almost 6 months of waiting.



    Sincerely,



    ****** ******

Walls Republic Inc is NOT a BBB Accredited Business.

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