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Business Profile

Yoga Classes

Camp Yoga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 23rd, 2022, I purchased a ticket online through their website for an event/accommodation taking place on September 9, 10 and 11th, 2022. I paid $563.87 plus an additional $44 for cancellation insurance in case there were any work or family reasons I could not attend as I am a single mom also caring for my elderly mother. In August 2022, I was starting a new job and would not be able to take the time off for this event. I emailed them on August 15th, 2022 to notify them I needed to cancel and was requesting a refund since I was not able to attend due to work schedule. At that time my mother was also not doing well and I needed to be in town (she ended up being admitted to the hospital the very weekend I was supposed to be away). They told me it would take a couple of weeks to process the refund. I was not hearing back so I tried several times to get updates and then was told I would not be receiving a refund because I was being "aggressive"?? I was just asking for my money back and was not receiving updates. He continued to make excuses saying there were issues with my credit card (it was paid via debit card, not credit card), then there were issues with his third-party insurance company and then it was because I was being persistent. He offered to pay me 75% of my money back but that is unacceptable and I hardly think he would even honour that. I paid $44 cancellation insurance fee and expect a FULL refund. I gave plenty of notice of cancellation before the event.

Camp Yoga is NOT a BBB Accredited Business.

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