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Business Profile

Meal Prep

Heart To Home Meals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meal Prep.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order for frozen dinners from this company which was to arrive in mid-January. While the website appears active there is no one responding to voicemails or phone calls. * ********** **** ** *** ******** ** **** ***** ******** *** ** ******* ** ** * ****** ********** *********  This is most unfortunate as it has been an active business for the past two years which I have used for my elderly parent's meals.

    I received my credit card statement from ******* *** this week and I have been charged $537.70 for an order I did not receive.

    Any information you could provide back re this business would be helpful - ** ***** **** ** *** ****** *** ** ****** **** ** not going to be reimbursed for his order.

    There is still a website up - Heart to Home Meals Toronto but no one is answering or responding to voice or emails.

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Heart to Home Meals on January 28, 2023. I received an email from them the same day confirming the order and they charged my credit card $53.45. Since then I have not received the food. I have emailed and called them several times with no response. ** ****** **** I filed a complaint on their ****** ****** site that I finally got a response but still no food and no refund

    I just want my money back!

Heart To Home Meals is NOT a BBB Accredited Business.

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