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Business Profile

Online Retailer

Muvwear Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 15 - met seller at a booth at a ringette tournament. Was told that they didn’t have my size but will take my information and payment and they would ship it to me.
    I have not received any garment or update. I have called and emailed numerous times and have only received one response on March 13 from ***** saying she would contact me the next day. She has not responded.

  • Initial Complaint

    Date:24/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** ******** ordered a hoodie with her jersey number on the arm ***** and the tournament logo on the front. They put (US) on the arm instead and refused to exchange for what was ordered. We did not keep the hoodie as it is not what was ordered. No refund was issued either. **** **** ********* **** *** **************

  • Initial Complaint

    Date:29/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A custom sweatshirt was purchased at ******** FastballFest. Got rained out & was told the one design would be cut when they got home & then would be mailed on June 3/4. I never received the sweatshirt. Once I emailed them, I was told it was sent via *** to Toronto & delivered. I provided them with 2 addresses, 1 in ******** & 1 in ********. Was then told they'd ship a new one to me & I'd have the tracking number shortly. That was July 11th. No tracking number, no product. This was my child's money & she took it. She is now ignoring me via email & I figure via cell as well.

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 2 hoodies, both letters starting falling off, I have been in touch with owner, did what she had asked me to do, drop off hoodies for her to replace, 3 weeks since purchased and still not sending back new ones and has our old ones, $70.00 each hoodie, So upsetting! Not a good way to run a business,

  • Initial Complaint

    Date:15/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased PJ pants *** ** ******** at a swim meet, and at the next meet, tried to purchase more from the vendor's reps, but the items I wanted were not in stock. They provided me with Karen W. email and phone and I called her, then filled in an order online **** *********. Fe, 15, 2024 she emailed me back, stating that she had placed the order, and that it would arrive the next Tuesday. I have not heard back from her since. I have repeatedly emailed her, asking the status of that order. I stated my willingness to provide CC details to pay for the order telephonically... but nothing.

Muvwear Apparel is NOT a BBB Accredited Business.

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