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Business Profile

Farm

Egli's Sheep Farm

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the hat online, and awaiting the parcel to delivery to my address.

    They charged me $** for delivery, and I never ever asked to send delivery expedited, but they did.

    At the end, I receive the ****** **** notification card for item in the post office, because company (I don't know why) asking ID and signature for the $*** dollar item.

    I stop my work, drive 20 minutes to go ****** **** for pick up the order, but they said not available and come back.

    Unfortunately, I can't go there again and pay $** gas for $*** order, which I already paid $** for delivery.

    I called the company and asked them kindly, please remove the signature requirement, I want my order to deliver to my address. They declined, because said can't change it after we send the ship.

    I asked, okay I want to give another order, can you please send me without signature requirement. They declined without any reason.

    Then I asked to cancel my order, because didn't receive it, and please refund me.

    They said, can't do it until they receive the item back.
    The delivery problem is between the seller company and their delivery company they choose, not my issue.
    Also, in their system showing up the item delivered, but it is not true, I didn't receive anything.

    I don't want to wait 15-20 days until they fixing their internal problem, I want my refund ASAP.

    **** *** *** ******** ********* not offering any other options to get delivery, and pushing me to accept their odd delivery method. I am going to lose total of $** if following their instruction.

    I want to get my refund right away please.








    *** **** ** **** ***** ***** ******* 

    Business Response

    Date: 10/01/2023

    We ship all our parcels by ****** **** ********* mail (which is standard for all business mail with ****** ****) with signature required.  This ensures us that the correct person receives the parcel as addressed and we have proof of who accepts the parcel.    Our website offers only two methods of Shipping – ********* ***t OR **********.   In Mr. ******* case, he selected ********* *****   ****** **** would have left a card in his mailbox to indicate where his parcel could be picked up.

       When he called us, we tried to explain to him that we send all our parcels “signature required” and that once the parcel is in ****** **** system, we cannot change that.    He also asked for us to send another one out (without signature), but we said we would require payment for the second order – which he did not want to pay for.   We told him we would refund his order as soon as it was returned to us. 

    He also says he paid $***** for delivery – which is correct – but also note this is a flat rate and did not cover all the cost of the actual shipping of the parcel to him (it cost us $***** plus tax).  

        Our website did show that it was delivered, but this information comes from ****** **** website – and will show this once the parcel has been delivered OR if the parcel is ready for pickup at the post office.  

          We did receive the parcel back on December 28th, 2022 (because he did not pick it up within the required time set by ****** *****.  We had refunded the item as well as his initial shipping charge.     Usually, shipping charges are not refundable, but because of the difficulty of the whole situation, we did refund him his shipping charges.     ** *** **** *** ***** ** ****** ******* ** *** *****.  We also had to pay ****** **** for the cost of the parcel being returned to us.

        ***** ** **** *********** * *** **** *** *** I believe we have done everything we could within reason to help this customer.   We felt there was no way to please this customer that would satisfy both parties * *** ** *** **** ******* *** ************ ** *** ***** ** *** ***** *** *******     

    Thank you,

     Peter

    Egli's Sheep Farm Ltd.

    Customer Answer

    Date: 17/01/2023

     

    Complaint: ********



    I am rejecting this response because:

    The information they provided incorrect
    1- Their website doesn’t give option ********* or ***********.
    Only ship and pick up option there available.
    2- About this case, I spoke with ****** **** three times,
    and they recommend me to contact to sender to release signature requirement for
    this specific parcel. I asked to company, and they refused my request.
    3- After I got the ****** **** notification card, I visited
    the ****** **** office, but I am living in rural area, and distances are not so
    closer, and their service is not suitable for everyone. I paid for this single
    item $** dollars shipping cost, and then I paid for gas to drive ****** **** another ** dollars cost. ** ******
    4- Another information they mentioned is incorrect “ He also asked for us to send another one out (without
    signature), but we said we would require payment for the second order – which
    he did not want to pay for.”
    I offer them to buy same product again
    online, but please don’t require the signature, and if you have concern about
    parcel lost or receive item but not agreed, I can send consent email now to
    accept all those loses.
    They refused all my solution-oriented
    approaches and rejecting options.

    *** ******* ** ******* ** *** ****** ** ******* ***** ** ******** ** ****** *** **** *** ** ******* **** ******** ********* ** ******* *******
    *** ************** they work only with ****** ****, not ***,
    ********* or ***** all these other alternative carriers have online option to
    drop parcel on door and sign online. Even if receive not at home, they are
    trying to attempt three times. ****** **** doesn’t attempt again, and even if signature
    required, they always want receiver to visit ****** **** office instead of
    signing on the door.
    *** ****** ******* ******* **** ***** *** ******** *** **** ******* ****** **** **** ******** ********** *** **** ****** ********* *** **********
    **** ****** *********** ********* ***** *** *** **** *** **** ****** ******* ** ***** ******* *** *** ****** ***** ********* ** ***** **** ***** *********
    Yes, I received the refund, but I am not satisfied from
    their service. *** **** **** ** ***** *** ** ****** *** * ****** 



    Sincerely,



    Frank *****

    Business Response

    Date: 18/01/2023

    I have responded with red print on the attached file.

    Hello,
      This will be my final response to this
    complaint, as we have already spent quite a bit of time on the phone and now
    with this formal complaint.   * **** *** ** ********* ** ****
    ********** ********

    I am rejecting this response because:
    The information they
    provided incorrect
    1- Their website doesn’t give option expedited or expresspost. Only ship and
    pick up option there available.  Yes
    it does.  Once you selected shipping, it
    will offer the two choices.
    2- About this case, I spoke with ****** **** three times, and they recommend me
    to contact to sender to release signature requirement for this specific parcel.
    I asked to company, and they refused my request.  I don’t know of this service –
    and we would still require the signature.
    3- After I got the ****** **** notification card, I visited the ****** **** office, but I am living in rural area, and distances are not so closer, and
    their service is not suitable for everyone. I paid for this single item $**
    dollars shipping cost, and then I paid for gas to drive ****** **** another 20
    dollars cost. No sense.  As
    I mentioned in my last response - $***** shipping charge did not cover the
    total cost to ship the parcel to this customer. 
    What it costs the customer to drive to the post office is not our
    responsibility.   
    4- Another information they mentioned is incorrect “ He also asked for us to
    send another one out (without signature), but we said we would require payment
    for the second order – which he did not want to pay for.”   
    I offer them to buy same product again online, but please don’t require the
    signature, and if you have concern about parcel lost or receive item but not
    agreed, I can send consent email now to accept all those loses.
    They refused all my solution-oriented approaches and rejecting options.   I disagree.  I believe we did offer to send a new one, BUT
    it would be a new order and he would have to pay full as if a new order.  And then we would refund his other parcel when
    we received it back – which he became very angry about and even agressive and
    threatening over the phone.

    The company is decided to use policy as doesn’t trust to customer at begin, and
    even for ** dollars item required signature to receive parcel.  Yes, unfortunately, we have to
    have signature because we have had experiences in the past were customers claim
    they did not received the parcel.  By
    having the signature, we are able to say when and who accepted the parcel.
    And unfortunately, they work only with ****** ***** not ***, ********* or ***** all these other alternative carriers have online option to drop parcel on door
    and sign online. Even if receive not at home, they are trying to attempt three
    times. ****** **** doesn’t attempt again, and even if signature required, they
    always want receiver to visit ****** **** office instead of signing on the
    door.  We use ****** **** for all our shipments – primarily because it is the most cost effective
    and because is services rural better.  
    We do not have any other Courier account. 
    The seller company doesn’t
    know about the process, and even doesn’t really care what customer challenges
    and just simply rejecting all solutions.  We have been in the mail order business with ****** **** and have a
    very clear understanding of how things work.
    Most online merchandise companies using the one way, and this seller company is
    using another way and asking their customers to adopt what their policies.
    Yes, I received the refund, but I am not satisfied from their service. *** **** **** ** ***** *** ** ****** *** * ****** 
    Please note, ** ****** ** *** *********** this customer had become very aggressive and threatening.  
    We did not believe we were ever able to please him.
    Sorry,
    Peter

    Customer Answer

    Date: 18/01/2023

     

    Complaint: ********



    I am rejecting this response because:

    *** ******** ** *** ****** * *** ***** *** ******** *** ***** *** ******** ******* ****** *****

    They ******* **** ******** ************ *** only looking to mandatory rules for their customers to follow.

    I was just wanted to buy hat, and decided to support Canadian made companies ******* ** ***** ********. I tried to solve issue with several different options, but all ways are blocked by rejecting the company ************** approach.

    ** *** ******** ******* **** * ** ************ **** ****** *** ** ** ***** *** * *** ***** *** ** **** ***** **** *** ******** ******* **** ********* *********** ** ***** ******* ****** ******** ** *** ***********

    **** *** ******** * **** ** ***** ******* ******** ***** **** ******* *** ***** ********** ******* ********* ** **** **** ** **** **** **** ** ***** ****** ******** ********** **** **** ***** **** *** ******* *** ***** ******** ******* ** ***** ******* ** ****** ****** ****** ****** ***** ******* *********


    Sincerely,



    Frank *****

Egli's Sheep Farm is NOT a BBB Accredited Business.

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