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Business Profile

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Direct Digital

Headquarters

Reviews

This profile includes reviews for Direct Digital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Digital has 3 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 7 Customer Reviews

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    Review Details

    • Review fromChristie J

      Date: 27/02/2023

      1 star
      **** ******* **** ** *** ***** ******** They will get anyone at the property to sign a contract telling them it's a three year agreement. It's a three year plus another three and if you don't cancel with 12-months notice it's another three. You literally never hear from them again until you try to cancel. They will refuse to work with you to cancel and force you to keep their product up when nothing has changed with it in several years. **** *** ***** *********** **** ******* ** ****** ** **** ** **** *** *** ** ******* ******* **** ******** **** ****** ** **** ***** The contract is so unclear and messy it would take an attorney to understand it. **** * ***** The only saving ***** is it doesn't cost you anything, *** * **** *** *** *** ********* **** **** **** *********** ** ** *** **** we are stuck with this extremely large piece of equipment that no-one even looks at.
    • Review fromPaul S

      Date: 31/01/2023

      1 star
      * ***** **** **** ***** **** ***** ** ** *** ** ******. In August 2022, I agreed and paid for them to provide video advertising at a hotel in *************. Part of the agreement was for them to produce a 15-second video for display on a video terminal inside the hotel lobby. The 15-second ad was terrible. Incorrect information, looked like a kindergarten kid made it. I pointed out the errors and they still haven't fixed the sample copy. There is still NO video terminal in the hotel! It's now January 2023. The hotel manager has no knowledge of any plans to install one! * **** **** ********** ****** *** ** **** ********
    • Review fromChristopher T

      Date: 23/11/2022

      1 star
      **** ******* ** ** ********* ********* ******* ** ** **** ********** *********** *** **** ****** ** ********* ***** * **** * ***** **** **** ****** No service was ever given. The product does not exist. The service does not exist. I checked their supposed sites over 16 times, often with them on the phone explaining how it was operating while I was standing there and it was not! It got quite ridiculous in the end.They demand payment for services never given and then lean on a contract to request payment and threaten legal action. I have been to their 'offices' (which do not exist) *** *** ***********Everybody I spoke to has suddenly left the company or simply does not respond. The call centres come out of another country. They say they are represented in ******, but there is no actual person here that I can find. How can they run a local hands on business without anybody in the city?I am trying to take them to court but, of course, there is no counterparty as no actual person exists. They threaten legal action and I encourage it so that I can find out who they are. Please please do it!They took $2000 of my money for nothing. *** ** **** ****** ** ** *****I hope they read this and try prove me wrong -- * **** **** *** *** ** ******* *** ******* ********** *** ***** ** ***** ***** ***** ****** ****** **** ** *** *** *********** ******** **** ** * **** ************* ** **** *** **** ** ***.If they have ability to respond they will say the right words - I **** ** ****** *** * *** **** * ****** ******** **** **** ****** **** ** **** ** ****** *** *** ****** ** ******* ******* **** **** ** ******* *** *** ***** ******?Just look me up and deal with the issue if you REALLY want to solve it. **** **** **********
    • Review from

      Date: 27/10/2022

      1 star
      ** *** ****** *** *********** ****** **** **** ********* *** ******** **** **** ******* ** ***** Heavy on the collecting, 0 customer service, 0 leads generated. Asked to provide me with logs of the advertising they claimed was being performed and they don't seem to have it. I doubt anything was even advertised and it cost me thousands over the years. ** *** ********* **** ***** *** **** ****** ***
    • Review fromAlex L

      Date: 03/10/2022

      1 star
      **** ******* ** * ****. After 3 years ** ***** *** ********** they are threatening now to do credit collection. How is that even possible to them to do credit reporting but they never provided a service? ***** **** *** **** I wish they can take me to court ** * *** ***** **** *** * ***** ** **** *****
    • Review fromNeha K

      Date: 23/09/2022

      1 star
      ***** ********Their Sales team called me in December 2021 multiple times to advertise with them. They were persistent and so, I attended one of their calls. They pitched me the idea of advertising with them and I wasn't onboard initially. However, after multiple calls *** ********** ** ** ****** ** ***** ******* **** I gave in and said okay! BIG MISTAKE! Their sales team member promised that someone would come into my business to take footage for their advertisement. FALSE PROMISE! I did not hear from them until January 2022 to begin advertising. When I finally did, they told me that no one would be able to come into my business to take footage/pictures for my advertisement. I was extremely ****** off about this fake promise. It was literally so that he could get me as a customer immediately. The only reason I agreed to this agreement initially was for this arrangement. I asked repeatedly if I could connect with this sales person again as I had trusted him at the time of signing. I have not heard from him EVER AGAIN! After following numerous times, I received no reply. I went ahead and called my credit card company and had my transaction reversed. **** ** * **** ********* ******** Then out of no where, I get an email from another member on the team asking for art work to prepare my advertisement. I'm sorry what art work - the one that they promised to give me? Then, no emails from them again after for a while. Then I get an email from them with an advertisement made with footage/pictures pulled from my website for my approval. These are pictures of little children - how dare you pull content of children without my permission? I have not approved the advertisement that they created. I'm being ******** every single day by phone and email. They are forcing me to pay for something that I have not agreed to. This business lacks customer service at all levels. Extremely extremely disappointed. ** * ***** **** **** **** ****** * ******
    • Review fromColleen Z

      Date: 27/07/2022

      1 star
      ***** ******** I called to cancel our contract they offered me a buy out, which I took. Three months later I asked them what was the status on our account, no reply. Eight months later they are telling me I did not state specially that I wanted the contract terminated, (although I agreed to a lesser buy out and requested account status which no one would respond) The guy who I have been dealing with knew full well that I wanted to terminate as I spoke to him on the phone and in email agreed to the lesser buy out, but now he says "well you did say terminate in an email". Even though no one would give me an account status update. He also refused to let me speak to anyone else, said he is in charge and the *** "***********************" would not return my call so no point in speaking to him either. They are very unprofessional and sneaky in trying to make you pay for something that you specially cancelled. ** *** *** **** *********

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