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Business Profile

Aluminum Products

Bella Polycarbonate & Aluminium Shading System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aluminum Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23, 2021, we entered into a contract with Bella Aluminium to install Pergola at the back of our house with 5 years warranty. On May 6, 2021 pergola was installed by Bella Aluminium. In April 2022 we noticed spaces in between the wall of the house and where the pergola connects to the house. We contacted Ali E. the owner of Bella Aluminium to get this problem fix. After a lot of going back and forth, it was finally fixed on May 21, 2022.
    On September 3, 2022, the same problem reappeared and we reached out to Ali E. about the problem via text message with pictures of the problem. After a lot of going back and forth with no results. We sent him a final notice on October 24, 2022, to resolve our complaint by November 4, 2022. On October 24, 2022, at 4:17 pm we received a text from Ali E. advising warranty is 1 year. I texted back Ali E. with a copy of an Email from the company stating 5 years warranty. We expect this company to repair the space in the pergola roof permanently.
    Please and thank you.

Bella Polycarbonate & Aluminium Shading System is NOT a BBB Accredited Business.

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