Complaints

This profile includes complaints for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 42 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
• 

  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
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  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
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  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

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  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new fridge and freezer from Canadian Appliance Source at the end of July 2021.
  Delivery date: August 4, 2021
  Total paid for both units: $6415.19
  Freezer was delivered with a dent in the side of the door and 2 large dents on the top section of the rear panel.
  Service Tech came and inspected the freezer.
  He agreed that the freezer may have internal damage and that it should be replaced.
  They then said they would replace the door and offered me $150 to compensate me for the damage on the back.
  I said no and that I wanted a full replacement because I was not confident that the freezer was not damaged internally.
  I was directed by the Service Tech to get the door replaced as it may never be offered again.
  I agreed to the door being replaced with the understanding that they would inspect the back for any internal damages.
  The Service Tech returned to install the door and found more damage that I had not noticed originally on the back near the bottom where all the condenser and compressor is located.
  The Service Tech said he would recommend a full replacement of the unit.It has been almost a year with no resolution.
  Reference# VXXXXXXX

  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/20) */
  Good afternoon ***** **********
  
  We tried calling you but got your voicemail. We apologize for your experience up until now. We have reached out to the manufacturer for more information. We will follow up with you within the next 48 hours.
  
  thanks,
  CAS
  
  
  Consumer Response /* (3000, 7, 2022/07/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have gotten the same response from CAS for the past year. This why I am finally escalating it to the BBB. I believe the damaged occurred during shipment or delivery. CAS should have inspected the units prior to delivery to confirm they were not passing damaged goods on to their customers. We bought some chairs from **** *** and took 4 months to arrive. They inspected the chairs once they arrived and found some white streaks in the leather. They called us to come look at them and said they would order some more if we didn't like them. That is good customer service. They did not want to have the customer to deal with battling with returns/exchanges after delivery.
  It has now been more than 48 hours and have not received a response. I am expecting one on Monday.
  
  
  Business Response /* (4000, 9, 2022/07/28) */
  Good afternoon ***** **********,
  
  Please be advised that we tried to reach you today. As an exception to your order we have gone a head and approved the return of your freezer. Please contact us so that we can make arrangements to pick up the old unit and deliver the new one.
  
  Best,
  CAS
  
  
  Consumer Response /* (2000, 11, 2022/07/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you!