Reviews
This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 391 Customer Reviews
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Review fromAshley A
Date: 30/06/2025
1 starAshley A
Date: 30/06/2025
First time buying from this company and my experience has been terrible. Purchased a ****** washing machine thinking I was paying more for quality but have had issues since day one. ******/********* has sent out three technicians and the problems remain. I requested that CAS allow me to exchange the machine and they just kept passing the buck to *********. I'm not even asking for my money back, I just want a better model that actually works as advertised. When it was clear that I was being dismissed by ********* who was content with a customer having a subpar appliance, CAS dismissed my concerns and basically told me I was out of luck. I repeatedly over a period of weeks asked to be contacted by a supervisor and this was ignored. This company seems to be completely fine with leaving customers with a poor experience so long as they have their money.
Canadian Appliance Source
Date: 07/07/2025
Dear ****** *****,
Thank you for taking the time to share your feedback with us. We can see that your ****** washer was delivered in April 2025.
We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.
The manufacturer's first port of call would be to service your appliance.
Our records indicate that a Resolution Case Manager contacted ********* to escalate this matter on your behalf. We also attempted to reach you by phone on June 23rd but were informed you preferred email communication.
We understand that after the technician's visit, the unit was tested and found to be working correctly. Our After Sales team previously offered a complimentary one-year extended warranty for your appliance.
Please do not hesitate to contact our After Sales Team if you require any further information or assistance.Sincerely,
CAS
Review fromMark D
Date: 20/06/2025
1 starMark D
Date: 20/06/2025
Made a mistake buying from this company. Purchased a dishwasher June 5 at the Guelph location they pushed for a quick sale of a floor model. Paid for install and dishwasher removal. Followed up June 18 as still haven't heard from the installers. The store contacts me today June 20 saying I need to contact the installers and pay them direct and they will give me credit for what I already purchased. Now this has become a total inconvenience so I goto to the Guelph store to discuss in person there is no manager onsite no customer service skills at all there all trained to make a quick sale but when it comes to resolving a customer issue there lost and nobody can make a decision. The person and our sales person Happy wasn't there but there is no record that we had a discussion with him on June 18th. The girl I was dealing with says the issue was you picked it up direct and no notice was sent to the installers sales person Happy issue if he didn't send as he wanted the model out so he could get next floor model in ......she goes on about this is 3rd party installers you need to contact them but I\m like if you offer the service then you should be contacting them and finding out why they haven't contacted your customer` and have them contact me. If all you want do is the sale then don't push extended warranties and installations I could only imagine if warranty issue thankfully I didn't pay for that. Finally she say's she will email the installers but they won't get back to you till Monday and she says she will advise head office but I doubt she will do that. Probably minimum now end of June before install happens. I said I would be back Tuesday if I don't hear back from installers Monday. ***** ****** **** **** ******* * ****** **** **** ******* ****** ***** *** ***** *** ***** ***** ***** ** * ***** **** **** ******** ******* ** ******Canadian Appliance Source
Date: 25/06/2025
Dear **** *******,
Thank you for taking the time to share your feedback with us. The installation process for dishwashers is the same regardless if the appliance was purchased on the floor.
To streamline the process with our third-party installation company, ***** ***********, we charge customers upfront for dishwasher installations.
Our records show that while the installation service was added to your order, it took some time to appear in ***** ***********' system.We are sincerely sorry for the inconvenience caused due to this.
We are pleased to confirm that this matter has been resolved and your installation has been scheduled on July 18th.Sincerely,
CAS
Review fromTheresa T
Date: 19/06/2025
1 starTheresa T
Date: 19/06/2025
I had a horrible experience with Canadian Appliance Source on Merivale road in Ottawa. I purchased a washer and dryer there a week ago and asked the salesperson ******** if the doors could be reversed on the appliances. He answered YES. When they were delivered, I asked about the doors that should have been reversed and he said they don't do that. Calling ******** to ask about this, he **** and never said he told me that and to call this other number. I would have to pay for this service now and can't even get a reply. ******** ********* **** *** **** **** **** when I tried to get ahold of them. They keep hanging up on me. I have gotten nowhere and will never ever deal with them again.Canadian Appliance Source
Date: 25/06/2025
Dear ******* ****,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced.
Our delivery team can reverse the doors on select refrigerators. However, for laundry appliances, we recommend contacting a certified factory technician, as outlined in the product manual.
This is not a service that we offer for laundry appliances.
Kind regards,CAS
Review fromP. G.
Date: 12/06/2025
1 starP. G.
Date: 12/06/2025
******** **** *** *** ***** ****** **** **** ***** ***** I tell them when I need it picked up. They keep sending me the same email Telling me to choose a pickup time. I call them and say that I've already picked a time and they say they have no record. **** *** *** ******** ***** *Canadian Appliance Source
Date: 16/06/2025
Dear ****** *****,
Thank you for taking the time to share your feedback with us. We can see that you placed an order for a ********** cooktop on our website on June 11.
You received an automated email from our system requesting a "requirement date," which is not a pickup date. Pickup dates need to be selected manually.
If you have any further questions or require assistance, please do not hesitate to contact us.The cooktop was eventually picked up on June 12 by a third party.
Sincerely,
CAS
P. G.
Date: 17/06/2025
You can’t choose a time. You choose random part of the month. Then you guys say it’s not chosen. Your online system is terrible. You need to fix itReview fromM. L.
Date: 11/06/2025
1 starM. L.
Date: 11/06/2025
I recently purchased a panel-ready dishwasher from this company and had an extremely frustrating experience with the delivery and installation.
When I confirmed the install, I specifically asked if the existing panel could be removed and reinstalled. I was told, “You’ll have to ask the delivery team.” That’s unacceptable. If panel reinstallation isn’t included, it should be made crystal clear when booking—especially for a panel-ready appliance where this is expected.
Once the installers arrived, they informed me it would be an extra $160 just to put the panel back on. I declined *** **** *** **** ** **** *** ** ******* ** ****** **** * **** **** ** ** ** ********** To make matters worse, they refused to remove any of the large appliance packaging—something that was also not communicated in advance. Instead, they left all the garbage in the middle of my kitchen and walked out. Not even an offer to place it outside. Is this really the new standard?
Overall, it felt like no one knew who was responsible for what—the office deferred to the installers, and the installers had their own policies and charges. Because the third-party provider wasn’t named, all of this reflects directly on the store. Based on this experience, I would not shop here again.Canadian Appliance Source
Date: 16/06/2025
Dear ******* ****
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during the delivery and installation of your Bosch dishwasher.
To ensure a smooth installation process for our customers, Canadian Appliance Source collects the installation fee upfront. After payment, an installer will contact you directly to schedule an appointment.
The installation fee covers a basic dishwasher installation. This includes disconnecting and removing your existing dishwasher, services that are performed after delivery.Please note that an existing electrical junction box and plumbing line are required for this service. You can find more details about what's included on our website.
We apologize for any inconvenience caused.
Sincerely,
CAS
M. L.
Date: 17/06/2025
Dear CAS,
Thank you for replying, but unfortunately your response does not address the core issues I raised.
To clarify:
I specifically asked before confirming the install whether my existing panel could be reinstalled. I was told to “ask the delivery team,” which is not an acceptable way to handle something as fundamental as panel reattachment for a panel-ready appliance. If panel reinstallation is not included, that must be made explicitly clear upfront during booking, not discovered on-site with a surprise $160 charge.
Your reply also did not address the fact that your delivery team refused to remove any of the large appliance packaging—leaving all the materials in my kitchen with no offer to take them outside, despite this not being disclosed beforehand.
Most concerning, there seemed to be no accountability—the office defers to the installers, and the installers operate with their own unclear policies. Customers deserve a transparent and coordinated experience. That was not what I received.
Your reply unfortunately reads like a boilerplate response rather than a thoughtful acknowledgment of the actual problems. I hope you’ll consider revisiting your process and communication standards, particularly for premium products like panel-ready appliances.
Sincerely,
******* ***Review fromSepehr E
Date: 10/06/2025
1 starThey falsely advertise a product and do not help you after it is delivered. The product is wrapped so you can't see it once you open it. When you open it, they charge you a fee for opening to see your own product.
**** ******* ** * ***** ** *** *** **** **** ******** *** *****Review fromAndrea C
Date: 09/06/2025
1 star**** ***** ** * ****** ** *** ******** **** **** **** ** ** ***** * *** ****
We had a delivery of a washer and dryer with pedestal scheduled for Friday 1-4pm they arrived at 6:30pm. ** ******* *** ** **** **** ** * *** **** ***** *** *** *** *** ** ****** We then found the washer to be heavily damaged either by your warehouse or the delivery company and we had to refuse delivery. We rescheduled delivery for the following Tuesday with very specific instructions that we could only accommodate a morning delivery yet we’re now scheduled for 10:30-1:30pm and their track record for timely delivery is poor.
We cannot schedule to another day. We paid for $thousands in appliances and expected decent service so we called the customer service line. The representative by the name of ***** should not be employed. She said “she didn’t care”, “she was the only one who worked there”, there was “no way to escalate complaints”, “ we should cancel the delivery” “we will be charged an extra delivery fee”.
All phone numbers go to the same place, even local showroom numbers. I called 6 times pls ** ******** call to get an email for escalation which is as they have a policy which prevents customers from speaking with a supervisor.Review fromAdam F
Date: 30/05/2025
1 starAdam F
Date: 30/05/2025
Bought a brand new washer, the delivery guys came in and supposed to take the old washer with them, and install a new one. They couldn't undo cold/hot hoses. As pre delivery the washer seemed use with water in it. And the drum was marked up like it was used before. The lid wasn't factory sealed.
**** *** ******** *** *** * ***** **** **** ** **** * **** **** **** ***** *** ** ***Canadian Appliance Source
Date: 04/06/2025
Dear **** ************,
Thank you for contacting us and sharing your concerns. We are truly sorry to hear about the difficulties you experienced with your recent washer delivery.
We also wanted to address your observation about water remaining inside the new washer. Please be aware that it is normal for new washers to have some residual water due to mandatory test runs conducted at the manufacturer to ensure quality.Our After-Sales team noted receiving your email on June 2nd, where you indicated that the washer is fully functional.
Sincerely,
CAS
Review fromDaniel F
Date: 17/05/2025
1 starDaniel F
Date: 17/05/2025
Promises were made previous to point of sale regarding delivery. * ***** **** **** ** **** ****** ***** **** **** *** *** Chose CAS because they were willing to work with me on delivery. Upon delivery there was nothing but issues. ** ******* salesman will say what they need to to make a sale *** **** **** *** ********* ** **** *** * **** ** **** ****. They left my home in disarray and refused to haul away what they promised. In addition the delivery drivers refused to install anything until I signed the paperwork which included an acknowledgement that nothing was damaged upon installation. Totally backwards. When trying to resolve the issue I was constantly told that they couldn't do anything and was passed in a circle between departments. I spent 3 hours being told by delivery drivers to call the salesman; the salesman to call Customer care; Customer care to talk to the salesman; salesman to call the delivery department; only to be told thad the delivery department wont speak directly to customers and id start the process over. By the end of it delivery just dropped everything and left. Couldn't be more frustrated and unhappy with how everything unfolded.Canadian Appliance Source
Date: 22/05/2025
Dear ****** *******,
Thank you for sharing your feedback with us. We can see that your new LG washer/dryer was successfully delivered on May 17, 2025.
Upon review of your file, we noted the request for our delivery team to haul away and move two sets of washers and dryers, which wasn't initially discussed during your purchase.
For liability reasons, our standard delivery service does not include unstacking old appliances. However, after internal discussion, we made an exception for your delivery. Our team agreed to unstack your existing washer/dryer on the condition that a damage waiver was signed.Regarding the removal of the remaining washer, please contact our customer care team at ###-###-#### to arrange a suitable date for its pickup.
Sincerely,
CAS
Review fromRandy M
Date: 15/05/2025
1 starRandy M
Date: 15/05/2025
* ******** ********* *** ** *** **** ******** ********* ******* We purchased an oven and had it delivered. The oven did not fit properly in the space and was missing the backsplash piece. We advised Canadian Appliance Source that we had Not Used the appliance and we had not removed any of the packaging and that we would like to replace it with a different oven from them. We paid an additional 1400 for the new oven. They then charged us 780 dollars for restocking.
The second new oven was put into the space by Canadian Appliance Source delivery people. They left after the delivery and the door of the new oven was not straight. We took the oven door off and straightened it. ************* ******* ** ****** ** *** ******* ** ************* *** ***** The main complaint is the excessive restocking fee. Customer service was horrible. For future appliance purchases we will not be returning to this company.Canadian Appliance Source
Date: 22/05/2025
Dear ***** *******,
Thank you for contacting us and sharing your concerns. We are sorry to hear about the difficulties you have experienced with your appliance.
Please note that, as per our policy, CAS may accept such returns at its discretion and a restocking fee of 35% may apply.
In order to address your concerns directly, could you please contact our After-Sales Team at **********@*****.ca and provide your order number?We have been unable to locate an order using the information provided in your message.
Once we have your order details, our After-Sales Team will be able to look into this further for you.Sincerely,
CAS
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