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Business Profile

Auto Manufacturers

Jaguar Land Rover Canada ULC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Jag F Series Sports Model in Jan 2021. This car is driven maybe once a week and has approx 35K. Took it for service (oil and fluid change) and one recall that I was notified of. Then notified there was a second recall. I was told recalls expired and that I would have to cover the expense.. approx a $800.00. In addition the fluid change (appx $2000) I was told I needed to fix a technical issue “headlights fault detected” on one the front lights that does not rotate (4500) and brakes appx 2500. I escalated recall issues as no where in their letter do they state an expiry date and was given the run around for several days. The dealership called, said me car was ready and needed to be picked up or else i would be charged daily. They did not fix the recalls as I did not agree to pay and recalls are still o/s on my car. Recalls do not expire and they need to fix this.

  • Initial Complaint

    Date:29/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    We purchased a Jaguar Diesel 2018 SUV. **** ******* *** ********* **** * ***** **** ***. We have spent thousands, approx $20 k in additional maintenance /repairs. I brought it in for a detail, the test drove it next thing you know, some hose breaks and it cost me another $5,000. **** ** **** ****** *** ******* ****** *** ****** ********** ******* *** ** The vehicle has 167,000 km (not miles) and most recently my engine just died. started smoking heavily. I was informed some Bolt became loose and may have flown into the engine. **** ****** ** **** ********* **** **** ******** ** **** ****** ******* ****** *** *** ** * ******* ** **** *** ** *** *** **** * *** ***** ****  I was quoted $29,000 to repair this. * **** **** Jaguar should stand behind their defective products. ******* ****** *** **** *** ******* ****** 

    **** *****************

    MODEL YEAR :2018  JAGUAR F PACE-R SPORT AUTO 5 DOOR ESTATE   ENGINE 2.0i4 DIESEL AUTO  tans 8 speed zf8hp45awd


Jaguar Land Rover Canada ULC is NOT a BBB Accredited Business.

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