We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Canadian Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Lawrence R

    Date: 26/12/2024

    I am writing to express my extreme dissatisfaction with a recent tire purchase experience at the Canadian Tire store located at Meadowvale Town Centre ***** ********** **** ****** **** ************ ** *** ****. On Dec-5th, 2024, I purchased a set of four winter tires for my vehicle. Upon inspection, I discovered that two of the tires were manufactured in the first quarter of 2023, making them approximately two years old.
    I was concerned about the age of these tires as tire performance and safety can diminish over time, especially with winter tires. I therefore requested the store manager to exchange these two tires for newer ones, preferably from the same production year as the other two tires in the set (which were manufactured in 2024).
    To my dismay, the store manager not only refused my reasonable request but also displayed an ******** *** dismissive attitude. This lack of professionalism and customer service is unacceptable.
    I believe that Canadian Tire has a responsibility to ensure customers receive safe and reliable products, especially safety-critical items like tires. Selling outdated tires without proper disclosure or the option for customers to choose newer ones is a ******* concern.
    I request that you investigate this matter thoroughly and take appropriate action to address the following:
    * Since I have installed 4 tires on my car, I request of Compensation for my inconvenience: I believe a suitable compensation for the stress and inconvenience caused by this experience is warranted.
    * Training for the store manager: I urge you to provide customer service training to the store manager to improve their professionalism and attitude towards customers.
    I trust that you will take this matter seriously and address my concerns promptly and satisfactorily. I look forward to your prompt response and resolution to this issue.

Canadian Tire is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.