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Business Profile

Baby Services

Giggly Panda Baby Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Services.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business closed permanently in one location, thought it was just partial but realized I still had 3 sessions left and a gift certificate, but no way to redeem nor refund. Can't remember exact amount but should be $85 per session so $255 + gift certificate.

  • Initial Complaint

    Date:13/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a Massage package of $500 December 2024
    Only used 2 massages for $90 each.
    Still out of more than $300.
    Business abruptly closed their doors, and has not returned calls or emails.
    Closed in Jan 2024.

  • Initial Complaint

    Date:06/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a package for 10 sessions in April 2023. I used 3 and had until April of 2024. I still had time to book sessions and use them up. * ****** ** ****** * ******* **** ***** *** **** ** ******** ** ********* **** *** **** ** *** ***** *** **** ***** ********* I still had 7 sessions to use up. Worth over 500$. *** * *** *** *** ** **** **** ****** ** ** **** ***** ** ** *** ***** ******* 

  • Initial Complaint

    Date:06/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 3-class session with Gigglypanda Spa in November 2023 for $304 and only redeemed 1 session, and the business unexpectedly closed on January 15 2024 by notifying customers via email with little to no information on next steps or what will happen to unused classes. Gigglypanda also separately solicited donations from customers on January 12 and 13 of 2024 prior to closure. ******** ************ *** ************ ** ***** ******* ****** ******** ** ***********

  • Initial Complaint

    Date:06/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) Date of Transaction: Nov 20, 2023
    2) Amount : $ 836
    3) Committed Services: Baby Spa Services at Giggle Panda North York Centre for 12 sessions expiring Dec 31, 2025.
    4) Nature of Dispute: Disappearing with hard-earned money **** **** **** ******** **** **** **** **** ****** ****** *** *********** Then kept advertising EARLY BIRD discounts through the Chritsmas-New Year holiday season. They suddenly mid-Jan closed all GTA locations within a week, ************ ********* ******* * ****** No stores open, no phones reachable, no email response, no corporate team liable.
    5) The business has not tried to resolve the problem. There is a vague email blast which ensures no refund procedures being initiated. ********* **** **** ******* ******************* *** ****** **** **** *** ******** ** ** ***** **** * ************* ***** 
    6) The packages were being advertised in ******** and *********.

  • Initial Complaint

    Date:31/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6 2023, I bought a one year membership for 10 baby spa sessions. I used 7 sessions and have 3 unused, The business suddenly shut down in Jan 2024 without any notice. No refund resolution was provided. The owner left Canada.

  • Initial Complaint

    Date:16/01/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 10 pack massage/hydrotherapy session for my baby for $1000. The employees encourage you to do so, claiming their services are covered by all insurance. This is simply not the case, as my claims have been rejected by ********* ****. I have been fighting for a refund with them *** ** ******* ************** but to no avail. They said they are working on the issue with *********, and to hold off coming in until the issue has been resolved. On January 13, 2024, they emailed us asking for a donation as they are in financial trouble. Then on January 15th, 2024, we were sent another email letting us know they have permanently closed. We were not notified any financial difficulties at any other time. I used 1 of 10 sessions, which I still have not been reimbursed by my insurance provider. **** ******* ** * ***** ** ** ******* ** *** ****** ******* ***** **** **** *** ****** **** ******* ******** I am now out $1000.

    Business Response

    Date: 30/01/2024

    Hi There, 

    The business has shut down and we communicated with all the customers that they will be refunded for the sessions remaining in their packages. 
    as mentioned in the ******** email. 

    Customer Answer

    Date: 09/02/2024



    Complaint: ********



    I am rejecting this response because:

    The refund amount you provided over email is incorrect. * **** ** *** ******* * ****** ***** **** * ***** ** ********* ***** **** *** *** ******** **** ** ***** ******* 




    Sincerely,



    **** *****

  • Initial Complaint

    Date:16/01/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started sending my baby to Giggly Panda Baby Spa (Concord location ** **** ****** *** *) since September 2023. I was encouraged by the staff to purchase a 10-session package for $858.80. We have not finished the 10 sessions. On Jan 6, 2024, during our last visit, the staff was still trying to sell us another 10-session package.

    Then on Jan 12, the spa suddenly sent us 2 emails asking for donations, and then another 2 emails on Saturday. We tried to reach the spa 30 times but no one answered the phone. I managed to reach the Mississauga location during the weekend, the staff told me the Concord location had been closed and she booked me another session on Jan 18 in Mississauga.

    However on Jan 15, we received 2 emails from Concord and Mississauga locations, both were announced to be permanently closed, without any plan to refund customers for unused sessions. The communication has been completely shut down. No one answers phones or emails. The website has been shut down.

    As a consumer, we need to recoup money for our unused sessions. * **** ******* *** **** ** ****** ****** ********** ******* *** **** ** **** *******

    Business Response

    Date: 30/01/2024

    Hi There, 

     

    The business has shut down and we did communicated with all the cutsomers that they will be refunded for the sessions remained in their packages. 

    as mentioned in the ******** email. 

     

    Thank you

    Customer Answer

    Date: 30/01/2024



    Complaint: ********



    I am rejecting this response because: The business owner denied my outstanding unrealized services, rejected my request for a refund, *** **** ** * **** ***** ****** **** *** *** ***** ******* *********** ** ** * ******* ** ***** ******* ***** ** *** ****** ** *** ******** ****** ***** **** ** ********* ** ** * ******* ******



    Sincerely,



    ********* *****

  • Initial Complaint

    Date:15/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their membership packages on Apr 2023, for $452.00 at the baby show. This is a 5 times massage package for babies. I used 4 of them and I have 1 left, now the business is permanently closed without further notice, no plans for membership holders. And we can't reach out by email or phone. They owe me $90.4 and I want my money back. * **** ** ****** ** *** *** ***** *** **** ******* ****** **** **** ***** ******** *** ******* ******* ***** ***** I hope this issue could have your attention. If you require more information or supporting documents, please do not hesitate to let me know. ***** *** *** **** **** ** *****

    Business Response

    Date: 30/01/2024

    Hi There, 

    The business has shut down and we communicated with all the customers that they will be refunded for the sessions remaining in their packages. 
    as mentioned in the ******** email. 

    also your package was expired on 14 of Novmber 2023 and we extended only to january 2024 and you had a chance to use and not meant to be refunded. 

     

     

    Customer Answer

    Date: 30/01/2024



    Complaint: ********



    I am rejecting this response because:

    I completely disagree with what the owner said. My membership was extended until January 31st. I even scheduled appointments for January to use it. You can't say I had the opportunity to use it and didn't. The fact is your store was abruptly closed on January 15th with no prior notice. In this situation, how am I able to use my sessions? I didn't receive the services for the money I paid because your store closed without any advance notice. **** ********** ************ *** ** ****** *** ** **** **************




    Sincerely,



    **** **

Giggly Panda Baby Spa is NOT a BBB Accredited Business.

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