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Business Profile

Computer Parts

D-Link Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased water leak kit as well as 15 additional water sensors and contacted support in order to help me set up notification sounds as none are set by default. They told me how to do it from my phone however I wake up 2 times per week to thinking there is a water leak going on when in fact the app just loses connectivity.

    I contacted dlink several times during my warranty period and they said they will fix the app however 1 year later still nothing.

    No thought of designing the app properly. If a water sensor detects water you receive a notification which you won't hear at all.. you can go in Android phone and put and alarm for the unify notification channel however then when this thing goes online and offline (2 times per week) you get false alarms. Contacted support to show them this major design issue a year ago and nothing.

    I want what was promised to me. Just set up a separate notification channel for water leaks for android devices so I can distinguish between notifications of app down/online and actual water leaks. Or just add options for alarm sounds to play on water detection.

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