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Business Profile

Couriers

Skynet Worlwide Express Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Skynet Worlwide Express Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skynet Worlwide Express Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ** * ******* ******** I ordered a pair of shoes from the UK. This company was handling the shipping/customs/duty/brokerage fee. I paid them my customs fee as well as their service charge(s) only to find out the shoes had been returned to the UK and seller had provided me a refund for the shoes. Skynet did not provide me with any service nor did they clear my purchase through customs. They did not tell me my package had been returned. They wasted a significant amount of time emailing back and forth with me - requesting all sorts of postal information from the seller I had to obtain - only to tell me they were not going to refund me. It appeared they had no idea how to handle the situation or were just doing anything possible to avoid refunding me. At this point I tried to do a transaction dispute through my credit card provider only to be advised too much time had passed to dispute the transaction.

      I have ******** a copy of all correspondence with Skynet trying to rectify the situation/get a refund. I have ******** proof of service purchase with Skynet. I have ******** proof my item had been returned to the seller/UK. I have ******** of all correspondence with the merchant to provide all the proof Skynet required to give me a refund - was never good enough. All info was forward to Skynet. ******** *** **** **** *** ************** **** ** **** ** ** ******* *** * ****** **** *********** ******** ** ** ******. All I want is a refund.

    Skynet Worlwide Express Inc is NOT a BBB Accredited Business.

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