We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Elevator Service

Federal Elevator

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:17/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 80-year-old mother has a Federal Elevator in her home ** ***. In Jan./25 the elevator stopped working & her local maintenance technician identified an electronic issue that would require support from Fed Elevator tech dept. However, before Fed elevator would fix the issue, they said we’d need to replace the perfectly-functioning locks on all 3 elevator doors & install new baffles at a cost of over $6,000. I contacted Fed elevator on Feb.20/25 to understand why we couldn’t fix the elevator without being forced to install unnecessary door locks & baffles. I asked if it was a government regulatory/safety requirement but the employee told me this was a Fed Elevator policy and every 7 years we’d need to replace the parts. On Feb 20th, I asked to have my concerns escalated and the employee referred me to her manager “*****.” I left him a voicemail on Feb.20 that has never been returned. I’ve sent 2 emails (on Feb 27 & March 17) that have never been acknowledged. ******** ****** ******* **** **** ********* ****** ** ***** *** ******* ** **** ***** ****** ********. The safety issue I have right now is that my 80-year-old mother can’t move around safely in her home because Federal elevator will not fix the elevator’s electronic issue. **** ****** **** **** ******* ** **. I am requesting the BBB’s help to have the company call me back (a pretty low bar for customer service), waive the requirement to install unnecessary elevator parts, and fix the electronic issue with urgency. With thanks for your time and consideration.

Federal Elevator is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.