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Business Profile

Energy

Ontario Energy Conservation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/11/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On and about July 13th, 2022, I received a telephone call from an individual stating his name is ****** and he is employed by the Ontario Energy Conservation. **** advised there is a new program for seniors to insulate their attic which will aim to improve the heating in their home. **** went onto explaining that I am qualified for the Federal and Provincial rebate to offset the cost for this installation. *** stated I will get the Government rebate within three months. **** sent a crew of workers to my home to completion the installation July 15th2022. ** provided a total of bill $6,215 of which $ 3,600 he stated will be reimbursed by the Federal government and $2000 from the Provincial government. I provided a cheque to **** in the company’s name titled” Ontario Energy Conservation” on July 23rd, 2022. Till this date I have not received any funds of reimbursement from the Federal nor Provincial government for this installation. My home is now much colder *** ** * ****** ** ****** *** **** ********. I have been informed after contacting the “Ontario Energy Conservation” that an individual named **** does not exist nor does the company have knowledge of this rebate program for seniors.

  • Initial Complaint

    Date:15/11/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20 a man named Logan came to my door late at night asking if I needed insulation in my attic. My house is cold so I had them look at my attic and sure enough I was told I needed insulation he did have his camera and showed me. I was told this insulation would cost $5178 and a guaranteed 2500 rebate from the government. I was also told an inspector would come to guarantee that 22inches put in my attic insulation. To date I have not received 2500 rebate, my house is cold and hydro bills are up after I did this insulation. I have had different men come to my house asking for payment and Logan num *** *** **** can't be reached, or the companies num *** *** ***** ***********. The only person I spoke to is a James in finance **** *** **** I talked to him on Nov 14 at 1:20 asking about the rebate and ** *** ** ******* ** I cannot get a hold of anyone. He told me he would have one or the two owners call me. What I'm looking for is 2500 rebate I was told guaranteed I would get, an inspector to make sure insulation is properly installed. My house is still cold which they said it would not be with insulation and my hydro bills are up which I was told would be reduced.

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