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Business Profile

Entertainment

BlackRock Climbers Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** ***** ** **** ********* ****** ****** ** ** ********* ** ******* ****** ************* ****** Prior to my arrival to our organization in January 2023, **** conducted multiple years of inspections of our rock climbing wall. He conducted an inspection in 2021 and provided us with a report. In 2022 he conducted an inspection and we never received a report. While we did take longer to follow up regarding the report, it still was never sent to us. We paid **** for his services in full. To date we have not received a report. I connected with **** via email on May 24, 2023 kindly asking to come and conduct another inspection despite not receiving the 2022 report. ****** responses were simply that the equipment was not safe, and that he would not do an inspection. When I asked for the 2022 report, he said he would need to look for it on his computer. Following up twice since initially reaching out to him, he provided further excuses for being unable to send the report. **** claims that the report was "sent and received" but I have no record of this, and our records are very organized. We keep everything on paper and digitally. When I reached out yesterday to follow up, he responded **** ** ********** ********** *** ************** ***** ****** ** **** *********:

    "This is my last email to you.
    Do not reply, you are now blocked.
    Your fires are not mine.
    Report was sent and received.

    Climb the wall or dont.
    Get another inspection by another company or dont.

    *** ** ****"

    ***** **** ****** ****** ** ****** ***** ******* **** ***** ** ** ** ******* *** *** ** ******* ******** ** **** ******  I was only kind in my communications with ****, and was also patient in giving him time to sent the report (over 2 weeks). *** ******** ** *** ********** **** **** ** *** *********** **** ***** ******* **** ********* *** **** **** ** *********  Either way, he needs to provide this report as we paid for his services.

BlackRock Climbers Inc is NOT a BBB Accredited Business.

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