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Business Profile

Entry Doors

Entrypoint Doors and Windows

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sam from Entrypoint Doors and Windows installed custom made front doors for us in November 2021. In October 2022, we noticed that there was a crack in one of the doors and that the molding was coming off. In addition, the lock did not close properly. I texted him on his cell phone at *** *** **** on October 11, 2022 and asked him if he could come have a look at it. He answered me saying that he was out of the country *** *** ***** *******, but asked me to send a picture. I texted him 2 photos - one of the crack in the door and another of the molding which was coming off - the same day and asked him when he would be back. He said that he did not know. I did not hear anything further from him so I texted him again on October 15, asking him if he could have someone else from his company come look at our door ** ** **** ******* ***** the lock not closely properly. There was no response.
    On December 9 - after not hearing back from Sam - I texted him again and told him that I would give him until 9:00 a.m. on Monday, December 12, 2022 to respond, ******* ***** * ***** **** ** ****** *** ** ******* *** ****** ******** *******  I did not receive a response.

Entrypoint Doors and Windows is NOT a BBB Accredited Business.

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