Reviews

Review Details

• Review fromVanessa M.

  Date: 18/04/2024

  1 star

  Vanessa M.

  Date: 18/04/2024

  ***** ********** **** *********** ***** ** ****** ******* *** **** ** * ******** ********* ** ***** ******** ***** ****** *** ******** ** *** ****** ** ***** *** **** ******** *** **** **** ********** ****** ** ***** ** ********* *** ********** ** **** ****** ***** ****** **** **** *** ******* *** **** ***** ********** *** *** ***** **** *** **** ** * ***** **** **** ** ******* **** ******** My appointment was December 29th at 4:00pm. I got there at 4:02pm and I was not being lashed until 4:25pm, if it wasn’t for the gift card I would have walked out, that’s unacceptable to have a new client waiting for almost a half hour past her appointment time. My appointment was with Alyssa. Before we started I explained what I wanted and used a wish picture off the @LashesByShan ********* page, I told her she cannot go past 15mm as well and I was specific on that. As soon as she was complete I sat up and took a look and it was awful. She used 17mm lashes when I had asked her not to go past 15mm. I left I paid, I even tipped **** * ***** ***** *** * *********. I got home and they were instantly bothering me, falling out, itchy, I couldn’t believe it, I knew that they were too long for me! Alyssa even acknowledged this and said, “oh we can go shorter next time” before I left my appointment - *** **** *** **** * *******. I complained and the following day December 30th I returned to the salon and another attendant who I will leave unnamed because she had nothing to do with this mishap, tried her best to fix it and take out the long 17mm spikes, it was too late the damage was already done from the initial install of the lashes from Alyssa. By the way Alyssa did not apologize or even acknowledge me when I came in for the fix up. My lashes did not even last a week even with the revisions, I’m out almost 300$ and nobody cares. **** **** **** **** ***** ** *** ****** *** **** **** *******

  Lashes By Shan

  Date: 22/04/2024

  Hi *******! Thank you so much for taking the time to leave a review, we do value all feedback as it helps us create a better environment for our customers and improve as a business overall. We continuously strive to improve our services and provide the best possible experience for each and every one of our clients. We have taken your comments into consideration since your original visit and have implemented certain practices such as adjusting the length of appointment times which used to result in running late with clients, which we do apologize for your experience with. We do understand that your time is of upmost value and we regret the inconvenience caused by the wait. Rest assured, we have taken the steps to ensure that appointment scheduling and timing are managed more efficiently in the future. However, we would like to clarify a few things on our end. Our goal for the salon is to build an environment that embodies a warm and welcoming space for women, where clients are able to chat with their technicians and feel comfortable. Laughing and engaging with one another is something we promote as we believe it encourages a relationship between technician and client, conversation is something that promotes the longevity of said relationship. Unless the client chooses to not engage with their technician during their appointment, to which in that case, we do provide blankets and heated beds to relax. During your appointment, you came in and engaged in conversation with your technician, Alyssa, throughout the entire duration of your appointment. Therefore, it is unfair of your to claim that there was “chatty gossip” when you were the one who initiated conversation. In terms of the age comment, although there is no one who is employed at our salon of claimed ages as we do require at least 4 years of previous work experience from all of our technicians, we do not believe that age has anything to do with the level of skill that our technicians display. We believe that anyone of any age is able to be successful and we encourage those of younger ages to pursue skills that they enjoy, we view it as inspiring and building experience. We do not appreciate the ageism you are projecting onto our salon and believe it is irrelevant to your experience. In terms of your original appointment, we did not go past 15mm on your set as you had stated during your consultation that that was your length limit. The technicians do share some supplies so you may have heard them exchanging different trays with different lengths and somehow assumed that you were given the 17mm trays that they handed one another. We keep records of every clients lash map and you have never gotten anything longer than 15mm. Once you expressed that the lashes were too long for you, in a very aggressive and inappropriate text message you sent to us (which we still have on file), we sincerely apologized and happily asked you to come in so that we could get it fixed for you. You came in the next day and we had another technician, our lovely Arianna, fill you in with a shorter length. During the fix, you asked for 11mm, and considering that there is a big difference between 15mm and 11mm, it is very understandable as to why you would have considered the 15mm (what you originally asked for) to be too long for you. Once again, we had no issue with fixing the length for you and we happily offered for you to come in at your earliest convenience. We would like to mention that throughout your entire experience at the salon, we have kept everything on file. From the inappropriate text messages you have sent us with foul language to the hostile ********* DMs belittling us, yet we have done nothing but try our best to rectify your issue. Regardless of everything you have said to us & about us, we have kept communication very professional and kind, responding to you with customer service intended to resolve your issues. The minute you let us know you had an issue with your service, we instantly responded to remedy it. At no point did we ever dismiss your issues as making sure that our clients have a good experience is our highest priority. To be completely honest with you, after we fixed the length issue for you 4 months ago, we were under the impression that the situation had been resolved as there had been no communication thereafter, so we are sorry to hear that this experience is still affecting you. We are sorry that the outcome did not meet your expectations. Please know that we take your feedback seriously, and we are actively addressing the issues you've raised with our team to prevent similar situations from occurring in the future. We would appreciate the opportunity to make this right for you and regain your trust. Thank you for bringing these concerns to our attention. Your feedback helps us to improve, and we hope to have the opportunity to restore your confidence in our salon. Sincerely, The Lashes by Shan Team