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Business Profile

Home Décor

Renoz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Décor.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shipped the kitchen faucet back to the company. Provided the **** tracking number, and sent numerous emails. Have yet to receive any response or refund.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 19, 2024: placed order for slate tiles at Renoz showroom. Paid by debit, $824.98.
    Sept 20 received email (********) saying there was issue with payment platform, they would refund, and offer a lower price if I reorder.
    I said I wouldn't reorder until refund issued.
    Called and emailed, several times over next week+, no response and phone never answered.
    Called my bank to initiate an attempt to rectify the process and get refund, they've had no results as of Nov 1.
    Today Nov 1, received an email from Renoz saying they have been acquired by another company, can't honour any orders or issue any refunds for orders placed before Oct 1.
    I want a refund *** ***** **** ******* ****** ******** **** **** ** * ******* *** ****** ********* ***** ******** ****** ****** ******** *** * ***** ***** ** ********

  • Initial Complaint

    Date:08/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found this company online and ordered tile on August 30th, 2024 for our kitchen renovation. On September 10th, 2024, we were in Mississauga and stopped by the showroom at Dixie Road. We approached the sales person, who checked our order and advised that this tile had to come from the manufacturer warehouse and normally takes about two weeks.
    Allowing for enough time, on Sept 30th, 2024 I started to call and email asking for an update. I have not missed a day, phoning and also emailing. I have not received any reply or phone call back.
    ******* **** *** **** *********** * ******** ****** *** ******* ******** **** *** *** ******* **** ********* *** ****** ******* ***** ******* ******** ** *** ****** ******* 
    I have filed a dispute with my credit card company today, October 7, 2024.

  • Initial Complaint

    Date:26/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Purchase made in store July 26, 2024. At time of sale, was told it would be available at week later.
    - Followed up via email with no answers Aug 18, 20, and 22. Was told finally that it would available the following week.
    - Followed up again via email and multiple phone calls with no answer Aug 27, 29, Sept 1, Sept 4, and Sept 5.
    - Finally went back to the store Sept 6. Spoke to associate ******* ***** Was told that the refund will be made within 7 business days. Received cancellation notice on Sept 6.
    - Followed up again Tuesday, Sept 17 due to no refund after 7 business days. No response.
    - Followed up again Wednesday, Sept 18. No response.
    - It's now Sept 26 and no refund has been made and business is unresponsive.

    Refer to attached email thread for correspondence and followup requests.

    ***** ****** ******* ** *** ******** ******** ******* ****** ** ****** ********** ***** **** ** ******** ** ********

  • Initial Complaint

    Date:11/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vanity 4 days ago from them, and they told me that it would take 3 weeks to ship.

    But a day after I bought the vanity, I noticed that it's not as wide as I needed and longer compared to the size of the washroom.

    I have been calling them for the past 3 days, leaving voicemails. I texted them saying that I want to cancel the order. I also emailed them to cancel the order, and no one is calling or emailing back. The vanity is 350 lbs, and I want to cancel it before it ships because they say there will be a penalty and an extra charge. Please, if you can contact them for me before it's shipped.

    Thank you for your help, and have a good day.

Renoz is NOT a BBB Accredited Business.

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