Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromPaul J
Date: 02/07/2025
1 starPaul J
Date: 02/07/2025
** **** ******* ******* **** ***** ****** **** *** ** *** **** ***** ******** *** ** *** **** ********* ********* They charge fees you can’t afford when you default they wouldnt work with us and the stupid fees they add up make it impossible to do anything. We had a solid offer in on the house they would not accept ***** *** ****** **** some mortgage companies do this then when there is a solid offer they work with you to get it done . * **** **** ******** ******** *** ***** *** *** ***** ****** *** ****** *** *** ***** *** ****** ** ** **** they are going to end up losing 100-200k and it will take 2-4 years through the courts in stead of taking there 300K now money in hand
** *** **** **** ***** ****** *** never recommend ** *** *** ** *** ***** ***** *** ***** *** **** **** *** **** *** **** ** ****** ** *** **** ***
Canadian Mortgages Inc (CMI)
Date: 08/07/2025
We acknowledge your concerns and would like to clarify the status of your mortgage and the steps taken to date.
Due to privacy and legal considerations, we cannot discuss specific details of your file publicly. However, we can confirm that your mortgage account has been in enforcement since February 2025 following a default. Since then, we have followed the appropriate legal process and remained open to reasonable settlement offers that reflect the outstanding obligations and the rights of all parties involved.
We did receive the offer referenced in your complaint. While it did not fully cover the amount owing, we responded with a willingness to significantly reduce a portion of the balance—including certain fees—to help facilitate the sale. We also encouraged you to work with your lawyer and realtor to explore whether the remaining shortfall could be addressed. Our intent was to support a workable resolution; however, we did not receive a follow-up proposal that resolved the gap.
Regarding your concerns about fees: Transparency is a key part of our lending process. All rates, fees, and default-related charges were clearly outlined in your mortgage commitment and legal documents. These terms were provided to you in advance of funding and were subject to review with both the mortgage broker and independent legal counsel you retained. Because we do not deal directly with borrowers, we rely on those professionals to communicate all terms clearly and to ensure borrowers fully understand their obligations before proceeding.
While we regret that a resolution has not been reached to date, we remain open to continued discussions through your legal representative. Our goal is to find a solution that respects the interests of all parties involved.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.