Reviews

Review Details

• Review fromMatt T

  Date: 11/08/2023

  1 star

  Matt T

  Date: 11/08/2023

  Stickers are okay. You get what you pay for.
  However, the **** *** deception from the company are unforgivable. They come across as a Canadian company but they are based in South Korea. They do all production there.
  When I emailed to complain about this they blamed having to combat bad reviews, didn't apologize for deception, nor mentioned plans to change it.
  ****** ** **** **** ******* ***** ******

  StickerCanada

  Date: 06/10/2023

  Hello ****,
  We sincerely apologize for missing your review here.
  Thank you for taking the time to provide us with your feedback.
  We did not mean to deceive you or anyone else. We are a registered Canadian company with an office in Mississauga, Ontario. We pay our monthly dues and taxes in full and on time. We receive parcels and packages which we always check, resolve, and print as needed. In fact, we have a long history of providing excellent service to our regular clients, many of whom have been ordering from us for almost 10 years.
  Regarding your issue, please know your parcel was delivered within our standard turnaround time. We strive to ensure we could process every order in a timely manner. And we believed that we've achieved it in your order.
  However, having your stickers printed overseas was really a big deal, then we apologize for asking assistance to one of our branches offshore. We do this to accommodate bulk orders we receive daily, yet we make sure that the quality of our stickers remains.
  We understand your sentiments, and as much as we endeavor to fulfill your expectation, we would like to ask for your kind understanding on this matter.
  Kind regards,
  Stickercanada team

• Review fromA. R.

  Date: 04/08/2023

  1 star

  A. R.

  Date: 04/08/2023

  Hey there, just wanted to drop a line about a recent horrible experience I had with StickerCanada. I ordered some stickers way back on May 30th for a conference in July I was attending. I figured there was plenty of time for them to arrive, but nope, they never did.
  Tried sorting it out with the folks at StickerCanada, but they were a dead end - wouldn't give me a refund or even a credit. So, I ended up with no stickers for my conference and lost the money I spent.
  I gotta say, this whole thing left a bad taste in my mouth. If you're thinking about getting stickers for something important, you might want to think twice before choosing StickerCanada.

  StickerCanada

  Date: 08/10/2023

  Hi Angela,
  Again, we are extremely sorry to hear that your order of stickers has not reached you. On behalf of StickerCanada, we apologize for the inconvenience caused.
  We understand how frustrating this must be for you. Although we've tried our best to deliver your stickers on time, due to unforeseen and inevitable circumstances that were beyond our control, we failed and this resulted in you refusing our parcel.
  Regarding the refund, we sent a request to our Finance Team to reconsider and open a further investigation. We'll keep you posted for the updates and rest assured that you will be well compensated.
  We appreciate your patience and hoping for your kind consideration.
  Sincerely,
  StickerCanada team

  A. R.

  Date: 12/10/2023

  While I appreciate your acknowledgment and the attempt to clarify, I must emphasize that the delay wasn't due to "unforeseen" circumstances. Your team didn't start on my order for two weeks, and there seemed to be challenges with executing simple dye cuts. I was proactive and transparent about my deadline from the beginning.
  Additionally, dealing with your finance team was challenging. The refusal to process a refund required me to request a chargeback through my credit card company. I hope future customers don’t face similar challenges.