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Business Profile

Scholarships and Financial Aid

Embark

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scholarships and Financial Aid.

Reviews

This profile includes reviews for Embark's headquarters and its corporate-owned locations. To view all corporate locations, see

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Embark has 7 locations, listed below.

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    Customer Review Ratings

    1

    Average of 61 Customer Reviews

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    Review Details

    • Kamaldeep G

      Date: 20/05/2025

      I requested to have my daughters resp money transferred over to the bank. All required paperwork were done. I even received a call where they were trying to change my mind. I advised them i need to make the changes and transfer the money. They advised they will. Never happened till date. They gave me the rub around and now im being told by my bank that they refused to transfer the money because my signature doesnt match. I opened my daughters resp almost 4-5 years ago. I dont even remember how i signed back then. I gave my id’s. What more do they need. Its like they making excuses not to transfer my money. Im extremely frustrated.

    • Wendy L

      Date: 23/10/2024

      ****** *********** ********* ***** **** ****** ***** **** ***** **** *********** ** **** Agents incapable of simple communication, and having to wait 24/48 hours for a call back regarding a mistake made by THEM, with NO accountability, I will pulling my savings and transferring to another RESP. I am disappointed and ***** regarding my acocunt after aquiring Knowledge First Financial where I had ZERO issues.
      1. Couldnt log into my account.
      2. Needed to change my withdrawls, couldnt on line.
      3. Was told my payments were stopped until I decide to reactivate, FALSE my funds went through and I had an NSF fee in my bank account. NO option to change anything despite the agent assuring there was.
      4. They said we need at least 24/48 hour notice to stop fees. I called 48 hours prior. Which the "agent" verified.
      5. *** *** *** BAD communication with agent who didnt know the difference between 24 and 48 hours.
      6. After demanding management to call me back, I was told at least 48 hours. (when he said tomorrow)
      ******* *** ** **** **** ******** After they aquired Knowledge First Financial, I have had nothing but problems. ** *** ** **** **** ******************

      Embark

      Date: 31/10/2024

      Thank you for expressing your concerns, at Embark
      Student Corp, we strive to provide professional and efficient service to all
      our customers and take all complaints very seriously.



      We sincerely apologize for the inconvenience this situation has caused you.




      If there are any further concerns, please connect back with the Customer Care
      team at ********@******.ca

    • Irene L

      Date: 18/10/2024

      I have been trying for weeks to get the funds I withdrew in early September. Apparently all I get is "There is a system issue and we are trying to resolve it". No timeline is given to when they will resolve this "system issue".
      We always made our contributions on time and now that we want to use the funds to pay for tuition we cant even get access to them.
      This company purchased the RESP company I invested with. Unfortunately I have to deal with Embark. I will never recommend them to anyone and frankly, I cant wait to be done with dealing with them. What an organization.
      There is no method of escalation, and the reps I have been speaking to when I call their 800# seem to not care. ********* ***** ** ** ***** *** ***** ****** * ** ******* ** **** **** *** *** **** ***** *** ******* *** ** *****

      Embark

      Date: 23/10/2024

      Thank you for expressing your concerns, at Embark
      Student Corp, we strive to provide professional and efficient service to all
      our customers and take all complaints very seriously.



      We sincerely apologize for the inconvenience this situation has caused you.
      Your request to process the Education Assistance Payment and release your Net Principal has been
      completed. 



      If there are any further concerns, please connect back with the Customer Care
      team at ********@******.ca

    • Judith K

      Date: 08/10/2024

      I have had shocking poor service with Embark trying to withdraw funds to pay my daughter's tuition. In the past, when we were serviced by Knowledge First Financial, the transfer would happen within 24 to 48 hours tops. I had submitted a request to withdraw our savings on September 27th. I received an email on Oct 3rd saying my request was completed. Nothing came into my chequing account. Yesterday, I reached out to Embark to see why I haven't not received MY RESP funds yet. Via the online chat, I was told by Pierre that I should see it in 3 to 4 days. I said that this was not acceptable and why was it taking this long. They said it "sometimes happens" when rates change. What does this mean? * **** **** ********* *** ***** ***** ********* ** *** while fortunately, I had some other funds to draw upon to pay the tuition bill, * ** **** ***** ******** ***** ** ****** ********** *** ***** **** ***** ********* *** ***** *********** * ****** ******* ** ****** ** ***** ******** ***** I really regret having my savings held by this company, after contributing for 18 years.

      Embark

      Date: 18/10/2024

      Thank you for expressing your concerns, at Embark
      Student Corp, we strive to provide professional and efficient service to all
      our customers and take all complaints very seriously.



      We sincerely apologize for the inconvenience this situation has caused you.
      Your request to process the Education Assistance Payment has been submitted to be expedited. 



      If there are any further concerns, please connect back with the Customer Care
      team at ********@******.ca

    • Michelle T

      Date: 02/10/2024

      It has been very difficult to access our money for our daughter. It has taken sometimes 8 weeks before receiving funds. I've had to email and call repeatedly/

      Embark

      Date: 11/10/2024

      Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all complaints very seriously. We sincerely apologize for the inconvenience this situation has caused you. Your request to process the Education Assistance Payment and Maturity Payment has been completed. If there are any further concerns, please connect back with the Customer Care team at ********@******.ca

    • Gemma K

      Date: 13/09/2024

      Complete nightmare since moving from Knowledge First Financial. I have been trying for 13 days - spending an average of 2 hours per day on hold, emailing, online chatting trying to get access to my own money. The email correspondence is the WORST I've ever experienced, instead of helping they send me promotions to refer a friend. I would never refer a friend to this company - they are about to force us to withdraw from university because they will not grant me access to my RESP. I will be exploring the options to withdraw all funds to invest elsewhere. ** *** ***** **** ******* **** ****** ** **** ****** they are currently holding $50,000 of mine but will not allow access because they don't feel my passport photo matches my face. There is apparently no other way to verify my identity and so I sit in limbo and they have 19 years of my savings. * **** * ****** **** ** **** *** *** **** *** ** ******** *** ** **** *****

      Embark

      Date: 20/09/2024

      Thank you for expressing your concerns, at Embark
      Student Corp, we strive to provide professional and efficient service to all
      our customers and take all complaints very seriously.



      We sincerely apologize for the inconvenience this situation has caused you.
      Your request to process the Education Assistance Payment has been
      completed. 



      If there are any further concerns, please connect back with the Customer Care
      team at ********@******.ca

    • Marisa P

      Date: 11/09/2024

      I have been trying to withdraw my funds for over 30 days. Have called and spoken to representatives over 10 times. Each time * ** ********* **** ** saying it will be directly deposited into my account within 48 hours. Managers are never available *** * **** ** ***** ** ***** **** ******** I need my money immediately *** ** *** ***** *** *** ** **** ********

      Embark

      Date: 20/09/2024

      Thank you for expressing your concerns, at Embark
      Student Corp, we strive to provide professional and efficient service to all
      our customers and take all complaints very seriously.



      We sincerely apologize for the inconvenience this situation has caused you. Your request has been processed and issue resolved. 



      If there are any further concerns, please connect back with the Customer Care
      team at ********@******.ca

    • Nick O

      Date: 07/09/2024

      ****** ** * *** ******* *** ***** **** *** ******* **** *********** ******** *** ********* ***** **** ** *** ****** ** **** **** It's over two weeks since I submitted a withdrawal request so that I can pay my son's tuition and rent. Im yet to receive the funds. I have had to resort to taking money from my Line of Credit. ** *** ****** **** *** ******* *******

    • E. R.

      Date: 06/09/2024

      Website is the worst, impossible to withdraw funds from. Never had an issue withdrawing funds from my Knowledge First account. Very frustrating and concerning, ********** **** ****** ***** ********

      Embark

      Date: 13/09/2024

      Thank you for expressing your concerns, at Embark
      Student Corp, we strive to provide professional and efficient service to all
      our customers and take all complaints very seriously.



      We sincerely apologize for the inconvenience this situation has caused you.
      Your request to process the Education Assistance Payment has been
      completed. 



      If there are any further concerns, please connect back with the Customer Care
      team at ********@******.ca

      E. R.

      Date: 14/09/2024

      I was unable to withdraw my funds online. Embark did complete the transaction in a timely fashion after I printed, filled out (which involves getting a university stamp), and emailed their withdrawal form and POE.

    • Ciara F

      Date: 03/09/2024

      * ** **** ******* *** originally was with Knowledge First and even prior, my account stated in 2004. I'm blown away with how horrible the customer service is. There is no manager to speak to and multiple attempts to withdrawal funds were denied. Even when done on the phone with a representative to ensure it was being done correctly with the right paperwork. I too am also concerned about getting my money. I plan on transferring to a new RESP account **** ** **** ASAP. **** ******** * *** ** ******** *** *** ** ******** **** **** *********** ********

      Embark

      Date: 13/09/2024

      Thank you for expressing your concerns, at Embark
      Student Corp, we strive to provide professional and efficient service to all
      our customers and take all complaints very seriously.



      We sincerely apologize for the inconvenience this situation has caused you.
      Your request to process the Education Assistance Payment and Net Principal Payment has been
      completed. 



      If there are any further concerns, please connect back with the Customer Care
      team at ********@******.ca

    Embark is NOT a BBB Accredited Business.

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