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Business Profile

Skin Care

EVENSKYN Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28/2024 I purchased a Evenskyn **** device. It took several weeks to arrive. The warranty for this purchase was one year. After 6 1/2 months it stopped working and would no longer charge. I contacted Evenskyn and they told me they would send me a replacment. Almost a month later I received the replacement but it was dead on arrival. I contacted them immediately and was told they would send another unit. It was shipped to the wrong address so it took 6 weeks until i finally received it. It was also dead on arrival! I contacted them the same day it arrived and told them it was dead. ** *** ******** * *** **** ******** ****** *** ***** **** **** ********* **** *********** ***** *** **** *****. The company then told me that the previous product did in fact have a faulty battery and that the battery does not last. So they upgraded their product with a new different battery and told me that they would give me a 50% discount to buy a new one. But....the price was now almost doubled! I was not willing to pay another $400 to get a new one. They then told me that my warranty had expired but it had not. So I wrote them an email explaining that I did not want to purchase a new one but now wanted a refund. They have refused to refund me and told me that selling me a new one at a discounted price is the best they can do. I am at this point still within the one year warranty period and do not feel I should be forced to pay $400 to get a unit that works. I am asking for your help to resolve this problem.

EVENSKYN Corporation is NOT a BBB Accredited Business.

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