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Business Profile

Soap

Rachel's Best Soap

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:23/01/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase was made then I tried to return it .I made the purchase Jan 17,2023 evening and returned it the first thing Jan 18,2023. The young lady said to check the receipt- no returns only exchange .
    She escalated it to her manager who took three days to reply.
    Same answer - he said it was a medical device and could not be returned even though the box is sealed .It was not posted anywhere that there was no return and I said that if my partner was upset at the cost I would return it but the young lady didn’t say anything to inform me. I was stupid to be pressured into the purchase - our sale price is only for today’ - but I do think people should be aware of the no return policy .

    Business Response

    Date: 08/02/2023

    Hello 

    customer bought on promotion medical device, unfortunately we cannot make refund, as our policy no Refund, exchanges only within 14 days, that state on her receipt and we have a sign in the store . We always trying to make our customers happy and we have a lot of returning customers in our store . Because it is over 14 days and was misunderstanding we can do an exemption and to do exchange for the customer. Unfortunately we can`t do a refund. 

    please advise the customer to send an email to our head office and we will be happy to help . our email is *******@**********.com

    regards, 

    Ana

    Office Manager

    Customer Answer

    Date: 09/02/2023



    Complaint: ********



    I am rejecting this response because:

    the manager says it is over 14 days however I contacted the business (the sales person was Leo) the next day after the purchase. She said she would get a manager to respond and a gentleman phoned me and responded 4 days later . His phone conversation was ********** and he said that it was impossible to return a medical device and no refund provided whatsoever. This response now says 14 days from another manager . This is the opposite of what was told to me previously. 
    The company is not straightforward and uses pressure *** ******** to sell- the first manager said ‘no one forced you to give us your credit card’ which is true but no one also told me it wasn’t a returnable transaction. I find this company is not following good standard business practice and reject that as it is now 14 days past I can’t return when it was the very next day I tried to return it . Seems confusing to me 




    Sincerely,



    ******* ***

Rachel's Best Soap is NOT a BBB Accredited Business.

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