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Business Profile

Soda Fountain Supplies

SodaStream Canada Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soda Fountain Supplies.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good evening Sir/Madam,
    I am writing to complain about order ******. To date, I have not received my order and though I attempted to send two messages to customer service, I have not seen any response. I would like to request a refund for this order so that I can purchase it in store and I am disappointed that no one has assisted. I hope you will resolve this issue asap. Thank you!

  • Initial Complaint

    Date:30/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sodastream first sent me a machine that leaked gas, and went through cylinders quicker than I would go out an buy bottled pop.
    After much back and forthing, asking me to somethings I already tried, they finally agreed to send me a replacement machine. Which, OF COURSE, never arrived. In spite of my concerns with using ****** as a courier, *** ***** ** ******, my fears were realized when ****** said they had delivered the machine.They did not. I was home all day, ** * ** ********, and waited for them to arrive. They never did. This is why I specifically said on the shipping label: “tenant is HOME. Please buzz entry code. DO NOT leave package in lobby”
    How much clearer to I have ti make a label?
    Two days later I received an email from Sodastream asking me to rate the Sodastream, I never got.
    What a mistake it was to get involved with Sodastream. I told them ****** never delivered the package. They told me ****** said they did. So, I’m stuck with a broken machine, a bill I’m still paying for, for a machine that doesn’t work.
    Sodastream told me to work it with ******. That’s should be Sodastream’s problem, not mine.
    I want a freaking refund. I was told I didn’t qualify for a refund? How does that work. Send defective machines, too bad if your doesn’t work?

    The worst part of the entire email, was when the sodas stream agent, suggested that I take my broken machine to a recycling centre? What? Spend nearly $200. just to send it to a recycling centre?? What kind of cruel advice is that to give ** * ******** ****** ****** ** * ****** ***** ******? It took me nearly a year to decide to invest in one of these machines.
    I was so thrilled to be able to control the amount of syrup used in the drinks. Thrilled to play around with making my own ginger ale syrup.

    And this is the service I get? **** * **** ** ***** ** **** ******* ******** ** *** * ********* **** ****** ******* ********** **** ** *** *** *** **********

SodaStream Canada Ltd is NOT a BBB Accredited Business.

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