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Business Profile

Water Purification Equipment

Elite Water and Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a water softener from Joe L., who I believe is the owner of Elite Water and Air. His business is out of Orangeville and/or Mount Forest I understand which is around an hour and a half from where I live. Over text Joe and I discussed meeting in Georgetown to purchase the softener as he had a job there and it was a little closer of a drive for me. Prior to meeting, I confirmed I was purchasing a 45,000 grain unit with a WS1 Clack valve and we agreed upon a price. I made sure to confirm via text that it was not a mixed bed (resin/carbon) system, as we had previously discussed that to be an option. Joe responded via text to confirm it was not the mixed bed system. My wife made the trip to Georgetown, and the purchase was made in the afternoon on November 19, 2022. Over the last couple of days I've opened the box and had my installer install the softener. I noticed today that the unit is not what we had agreed upon. It is a 40,000 grain mixed bed (resin/carbon) system, which is not what I wanted. I spoke with Joe who acknowledged the error. He shared that he must have ordered the wrong one from the supplier. He said my only option would be return the unit to Orangeville for an exchange. I suggested that given it was his error, he should come to my house pick it up and bring the unit we had agreed upon. He responded via text with, "Sorry thats not happening thanks". * **** ******** * ****** ** ***** **** ******* ** *******

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